Call Center Manager ($60,000-$70,000)

TRIO Heating, Air & Plumbing • San Jose, CA

4d • $60,000 - $70,000 • Onsite

About The Position

TRIO Heating, Air & Plumbing is hiring a Call Center Manager in San Jose, California. The manager will lead a team of Call Center Representatives and Dispatchers, oversee daily operations, and support high call-conversion rates, revenue, and customer satisfaction. The role involves leadership, process optimization, and results-focused operations in a fast-paced environment.

TRIO describes itself as a fast-growing HVAC company recognized with national awards and an Inc. 5000 listing. The company says it plants one tree for every completed job and has planted more than 10,000 trees. It offers a state-of-the-art call center and technology, a collaborative team culture, and opportunities for career growth and leadership development.

Requirements

• At least 3 years of call center management experience.
• Proven leadership skills and the ability to coach and develop teams.
• Strong decision-making and problem-solving abilities.
• Fast and accurate typing at 45 or more words per minute.
• Ability to work in a fast-paced, performance-driven environment.
• Must pass a drug screen and background check after a conditional offer of employment.

Nice To Haves

• HVAC or home services experience.
• Experience with Microsoft Suite and ServiceTitan.

Responsibilities

• Lead, train, and coach a team of Call Center Representatives.
• Manage a high volume of inbound and outbound calls.
• Monitor team performance and optimize call-conversion rates.
• Handle escalated customer issues and ensure service excellence.
• Coordinate efficient scheduling and dispatching with technicians.
• Maintain accurate records and use ServiceTitan or similar CRM software.
• Develop strategies to improve efficiency, drive sales, and increase retention.

Benefits

• 401(k) matching with a 30% contribution.
• Performance bonuses and incentives.
• Paid holiday and vacation time off.
• Comprehensive health, dental, and vision insurance.
• Opportunities for career growth and leadership development.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed