Assistant Housekeeping Manager (Ojo Caliente)

Ojo Spa Resorts•Ojo Caliente, NM

10h•Onsite

About The Position

The Assistant Housekeeping Manager supports the Housekeeping Manager in the daily leadership and operation of the housekeeping and laundry department. The role helps ensure that guest rooms, casitas, public areas, restrooms, offices, and other assigned Resort spaces meet established standards for cleanliness, presentation, safety, sanitation, and guest readiness. This hands-on leadership position provides daily direction to supervisors and team members, conducts quality inspections, supports training and employee development, responds to guest concerns, maintains Lost and Found procedures, assists with scheduling and inventory, and coordinates with Guest Services, Maintenance, and other Resort departments. The position also assists with operational reports, budgets, labor controls, and supply costs, and serves as the housekeeping leader on duty when the Housekeeping Manager is unavailable or absent, as assigned. The role requires strong attention to detail, organization, communication, and accountability, along with a willingness to perform housekeeping duties when business or staffing needs require. Flexibility is essential, including availability for emergency calls outside working hours and work on mornings, evenings, weekends, and holidays. The Assistant Housekeeping Manager is expected to help create a positive guest experience and maintain a professional, welcoming, and inclusive work environment.

Requirements

High school diploma or equivalent required.
At least one year of housekeeping supervisory experience; hotel, resort, spa, or hospitality experience is preferred.
Strong knowledge of housekeeping operations, cleaning standards, sanitation, linens, cleaning chemicals, and quality inspections.
English proficiency sufficient for reading, writing, communication, and understanding safety procedures.
Computer proficiency, including Microsoft Outlook, Word, Excel, and web-based programs, with the ability to learn Resort-specific systems.
Demonstrated ability to lead, train, coach, motivate, and direct employees.
Excellent attention to detail, organization, time management, and problem-solving skills.
Strong verbal and written communication skills.
Ability to work professionally and respectfully with guests, employees, managers, vendors, and Resort leadership.
Ability to manage multiple priorities and remain calm and professional in a fast-paced environment.
Punctuality, dependability, flexibility, and consistent attendance.
Hands-on leadership style and willingness to assist the housekeeping team when needed.
Must be available for a flexible schedule including mornings, evenings, weekends, and holidays; weekend availability is required.
Ability to stand, walk, and move throughout indoor and outdoor Resort areas for nine or more hours per shift.
Ability to bend, kneel, stoop, reach, twist, push, pull, climb stairs, and use a step stool.
Ability to push and maneuver housekeeping carts and equipment.
Ability to lift, push, and carry up to 50 pounds.
Ability to safely operate a golf cart or similar Resort vehicle when required.
Comfort performing physical activities outdoors and navigating uneven ground, diverse terrain, and multiple stairs in unpredictable weather conditions.

Nice To Haves

Previous hands-on experience in guestroom cleaning, public areas, laundry, or related housekeeping functions.
Spanish/English bilingual skills.
Working knowledge of staffing, scheduling, inventory control, labor management, and departmental cost controls.

Responsibilities

Assist the Housekeeping Manager with daily housekeeping and laundry operations.
Provide leadership, direction, coaching, and support to Housekeeping Supervisors and team members.
Assign daily work according to occupancy, arrivals, departures, stayovers, staffing, guest needs, and operational priorities.
Inspect guest rooms, casitas, public areas, and other assigned spaces to ensure Resort standards are met.
Ensure rooms are cleaned, inspected, secured, and ready for occupancy by designated check-in times.
Maintain scheduled cleaning, deep-cleaning, and special-project programs throughout the Resort.
Perform housekeeping duties, such as AM Spa Cleaner, Public Areas Attendant, Room Attendant, or Laundry Attendant, when staffing or business demands require.
Respond flexibly to changes in occupancy, staffing, guest needs, special events, and Resort operations, including emergency calls during non-working hours.
Coordinate with Guest Services on room status, special requests, discrepancies, guest concerns, room readiness, and outstanding housekeeping charges.
Coordinate with Facilities to identify deficiencies, submit work orders, and follow up on repairs.
Maintain accurate room-status information and housekeeping reports using the Resort Property Management System and other designated systems.
Oversee Lost and Found procedures, including documentation, secure storage, tracking, mailing, pickup, and disposition of items.
Respond promptly and professionally to guest housekeeping requests and concerns, including Lost and Found matters, and assist with service recovery.
Monitor guest feedback and recurring cleanliness or service concerns and work with the Housekeeping Manager on corrective action.
Maintain appropriate par levels of linens, towels, guest amenities, cleaning products, equipment, and housekeeping supplies.
Assist with inventory counts, purchasing requests, linen replacement, and monitoring product usage, loss, and shortages.
Assist with weekly employee scheduling based on occupancy, operational needs, staffing, and labor guidelines.
Monitor attendance, staffing coverage, productivity, overtime, and labor utilization.
Assist with departmental budgets, expenses, labor controls, supply costs, and operational reports.
Train and develop employees in cleaning standards, safety, chemical use, guest service expectations, and departmental procedures.
Stay current on Resort activities and communications and share information with staff.
Provide timely, respectful coaching, recognition, and performance feedback.
Assist the Housekeeping Manager and Human Resources with recruiting, onboarding, performance management, corrective action, and employee development as assigned.
Promote teamwork, professionalism, accountability, inclusion, and respect.
Ensure employees follow Standard Operating Procedures, safety requirements, sanitation standards, key-control procedures, and Resort policies.
Ensure cleaning chemicals, equipment, and personal protective equipment are used and stored safely; identify unsafe conditions and take corrective action or notify management.
Understand Resort emergency and first-aid procedures and remain calm and professional in challenging situations.
Coordinate with Housekeeping, Guest Services, Maintenance, Security, Springs, Spa, Food & Beverage, and other Resort departments.
Participate in department, training, safety, and management meetings as assigned.
Serve as the housekeeping leader on duty when the Housekeeping Manager is unavailable or absent, as assigned.
Perform other duties and projects assigned by Resort management.
Cultivate a positive learning environment through clear, specific, timely, and respectful coaching and feedback to shift team members.