Assistant Housekeeping Manager - San Francisco at Embarcadero

Four Seasons•San Francisco, CA

6d•Onsite

About The Position

Four Seasons is powered by its people, a collective of individuals who strive for betterment and treat each other with respect. Our team members create exceptional guest experiences through a commitment to luxury with genuine heart. We believe in recognizing familiar faces and welcoming new ones, treating everyone as we would wish to be treated. Our purpose is to create lasting impressions by fostering genuine connections. The Four Seasons Hotel San Francisco at Embarcadero, a sky-high urban retreat reimagined with panoramic bay views, is seeking an Assistant Housekeeping Manager to join its talented team. This is a unique opportunity to be part of a leading luxury hotel company. We offer a work environment that pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We seek individuals with the right skills and attitude.

Requirements

Reading, written and oral proficiency in the English language is required.
Viable candidates must have a minimum of one (2-4) years of housekeeping experience, luxury hotel preferred
Must be able to cope with stress and work in a high-volume operation
Must be able to prioritize and multi-task
Must be able to work a flexible schedule, including days, nights, weekends and holidays
Successful candidate must possess legal work authorization in United States

Nice To Haves

Mandarin is a plus.
High school education or equivalent experience is preferred

Responsibilities

Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel.
Interviews, trains and schedules the staff.
Conducts Performance Evaluations and disciplines staff when needed.
Schedules work to be done daily, collects room and floor status sheets for assigned work areas.
Monitors each Room Attendant’s daily progress.
Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room and coaches the employee on how to correct the deficiency.
Coordinates work orders in assigned section.
Follows up to be sure work is completed.
Releases checkout rooms to be sold.
Monitors the performance of House Attendants.
Assures that there are sufficient supplies on the guest floors.
Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets.
Reviews and monitors schedules of staff under their responsibility.
Frequently tours the hotel to ensure maintenance and upkeep.
Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available.
Responds swiftly and effectively in any hotel emergency or safety situation.
Performs other related duties and responsibilities as assigned.