Assistant Housekeeping Manager - San Francisco at Embarcadero

Four Seasons Hotels and Resorts•San Francisco, CA

7d•Onsite

About The Position

The Four Seasons Hotel San Francisco at Embarcadero is seeking an Assistant Housekeeping Manager to join their team. This role is an opportunity to be part of a leading luxury hotel company. The work environment emphasizes excellent service, authentic experiences, creativity, and innovation. The hotel is looking for individuals with the right skills and attitude.

Requirements

Reading, written and oral proficiency in the English language is required.
Viable candidates must have a minimum of one (2-4) years of housekeeping experience, luxury hotel preferred
Must be able to cope with stress and work in a high-volume operation
Must be able to prioritize and multi-task
Must be able to work a flexible schedule, including days, nights, weekends and holidays
Successful candidate must possess legal work authorization in United States

Nice To Haves

Mandarin is a plus.
High school education or equivalent experience is preferred

Responsibilities

Manages a team of Room Attendants and House Attendants responsible for the cleaning and upkeep of a specific area of the hotel.
Interviews, trains and schedules the staff.
Conducts Performance Evaluations and disciplines staff when needed.
Schedules work to be done daily, collects room and floor status sheets for assigned work areas.
Monitors each Room Attendant’s daily progress.
Inspects completed rooms to assure that all standards have been met. Coaches employees on how to correct deficiencies.
Coordinates work orders in assigned section and follows up to ensure completion.
Releases checkout rooms to be sold.
Monitors the performance of House Attendants.
Assures that there are sufficient supplies on the guest floors.
Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets.
Reviews and monitors schedules of staff under their responsibility.
Frequently tours the hotel to ensure maintenance and upkeep.
Monitors employee activities to ensure standards are being met, staff is being supported, and guest needs are being met.
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner.
Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available.
Responds swiftly and effectively in any hotel emergency or safety situation.
Performs other related duties and responsibilities as assigned.