Assistant Hourly Manager LM019

Dhanani Group•Lake Jackson, TX

About The Position

At La Madeleine, the Assistant Hourly Manager helps lead a neighborhood café by supporting the team, creating memorable guest experiences, and contributing to operational success. The role assists the General Manager with restaurant goals and operational improvements, while helping ensure efficient, consistent shift operations and a welcoming, professional atmosphere. The position works in a fast-paced restaurant environment and may involve exposure to hot equipment, kitchen hazards, cleaning chemicals, and moderate noise. It requires frequent standing, bending, lifting, and reaching, including occasionally lifting up to 60 pounds, with or without reasonable accommodation. Employment may be contingent on satisfactory background-check results, in accordance with applicable laws and regulations. La Madeleine describes its workplace as welcoming and inclusive and states that it prohibits discrimination and harassment based on protected characteristics. PTO and holiday provisions are subject to company policy and may change for salary and hourly roles.

Requirements

Experience in restaurant or hospitality leadership.
Guest-first, team-focused attitude.
Solid problem-solving and communication skills.
Ability to stay calm under pressure and lead by example.
Food safety knowledge.
Willingness to work varied shifts.
Ability to meet the role's physical demands, including frequent standing, bending, lifting, and reaching, and occasional lifting of up to 60 pounds, with or without reasonable accommodation.
Satisfactory background-check results if a background check is required.

Responsibilities

Support and guide hourly team members through scheduling, coaching, and performance feedback.
Build a positive, collaborative team culture and model hospitality and professionalism on every shift.
Assist with daily operations, including opening and closing, food quality, cleanliness, and compliance.
Maintain safety and sanitation standards in line with brand and regulatory expectations.
Execute procedures efficiently and consistently to support smooth shift operations.
Interact with guests to support satisfaction and resolve concerns quickly.
Promote seasonal menu items and encourage guest return visits.
Help manage labor, cost of goods, and daily inventory.
Support the General Manager in executing restaurant goals and operational improvements.
Analyze trends and assist with local marketing and community outreach.
Onboard and train new team members on La Madeleine standards.
Identify rising stars and help build an internal talent pipeline.
Perform other duties as assigned.