Assistant Health Center Manager (Midtown)

One Community Health•Sacramento, CA

1d•$73,513 - $92,973•Onsite

About The Position

The Assistant Health Center Manager supports the Health Center Manager in overseeing daily clinic operations and ensuring efficient, patient-centered care aligned with FQHC standards. The role helps maintain smooth clinic workflows, supports administrative functions, and promotes clear communication and coordination among staff. The position is based in Midtown, Sacramento, California (95811).

Requirements

At least 3 years of experience in a healthcare administrative role.
Understanding of clinic operations.
Experience managing scheduling systems.
Ability to address team communication needs.
Excellent interpersonal, organizational, and problem-solving skills.
Ability to multitask effectively in a fast-paced environment and adapt to changing priorities.
Familiarity with electronic health records (EHRs), preferably EPIC.
Strong commitment to equitable, patient-centered care.
Valid CPR or BLS certification.

Nice To Haves

Experience or familiarity with Practice Management and Electronic Medical/Dental Records systems; EPIC preferred.
Medical Assistant Diploma or Certificate.
Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives, with inclusive thinking and interpersonal awareness.
Person-centered approach and familiarity with trauma-informed systems and restorative practices.

Responsibilities

Support the Health Center Manager with daily operations, clinic flow, and team coordination.
Monitor appointment schedules, cancellations, no-shows, rebookings, and follow-up to maximize appointment utilization and reduce patient wait times.
Oversee clinic opening and closing procedures, including building security and alarm systems.
Coordinate staffing, shifts, lunches, and work schedules for front- and back-desk staff, and recommend adjustments.
Review PSR schedules for accuracy, completeness, and coverage, and provide on-the-ground guidance to PSRs.
Ensure PSRs complete eligibility checks, refer SFS patients as needed, prepare charts, and collect accurate demographic information.
Support PCP continuity through panel management and follow-up processes.
Assist with hiring, interviewing, onboarding, training, and orientation of new staff.
Track employee attendance and timekeeping and submit accurate payroll information on time.
Manage provider productivity and arrange coverage for uncovered clinic hours.
Facilitate communication across shifts and departments and support consistent workflows and updated procedures.
Assist with annual evaluations, staff performance reviews, and implementation of new workflows or operational changes.
Escalate performance issues, staffing concerns, and grievances to the Health Center Manager or HR as appropriate, and execute disciplinary actions as necessary.
Participate in audits, HIPAA and safety walkthroughs, annual assessments, and quality assurance reviews.
Compile and submit weekly Operations Reports and other required documentation.
Monitor check-in and patient flow and implement systems to reduce wait times from the front desk to the clinician.
Help resolve patient and staff complaints and act as a patient advocate when needed.
Review patient records for completeness, verify labs are entered into EPIC, and ensure prompt follow-up.
Ensure patient encounters are correctly coded and completed promptly.
Cover front- or back-office positions as needed.
Maintain clinic and managed care program literature; order and manage office supplies as needed.
Ensure facility cleanliness and report unusual occurrences to the Health Center Manager.
Support staff skill maintenance and training updates and participate in in-service meetings and workshops.
Pursue personal and team professional development through educational programs and review of current literature.