Assistant Manager - Margaux Midtown

ResProp Talent•Nashville, TN

About The Position

The Assistant Manager supports the operation of a residential multifamily community, helping lead leasing consultants, achieve occupancy and retention goals, and deliver a positive resident experience. The role supports leasing from initial tours through move-in, resident account and move-out processing, delinquency management, property presentation, team training, and owner relations. The position also assists the Property Manager with month-end accounting and helps ensure community procedures and legal requirements are followed.

Requirements

At least one year of leasing experience in residential property management.
Ability to work a varied schedule, including weekends and holidays as required.
Cheerful attitude and focus on customer service.
Strong written and verbal communication skills.
Tech savvy and able to learn and work with property management applications.
Strength in sales, leasing, closing, delinquency management, and renewal management.

Nice To Haves

Bachelor's degree preferred.
Bilingual in English and Spanish.

Responsibilities

Lead leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals.
Maintain resident ledgers, including posting rent payments and issuing charges, concessions, and final account statements.
Initiate lease violations, late rent notices, and evictions as needed.
Assist the Property Manager with accounting month-end activities.
Support leasing from tours through move-in, including closing sales, completing lease documents, and inspecting apartments.
Explain property features in relation to prospective residents' needs.
Follow up with prospective and current residents to support occupancy and retention goals.
Build resident relationships through courteous and timely responses to needs and concerns.
Respond to resident complaints, questions, and requests, taking appropriate action to resolve service issues.
Work with teammates to plan and organize resident events.
Train and develop teammates, including providing on-the-job training to leasing consultants and scheduling company training.
Inspect and prepare the property daily for cleanliness, including the office, models, compactor, vacant units, curb appeal, and amenity areas; touch up model and vacant units and maintain a clean work area and office.
Handle in-house bad debt collections.
Assist in managing client and owner relationships by meeting with owners, conducting community tours, providing performance updates, and responding to owner requests.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and lease cancellation fees, and processing dispositions in accordance with established procedures and legal requirements.