Assistant Health Center Manager (Midtown)

One Community Health•Sacramento, CA

1d•Onsite

About The Position

The Assistant Health Center Manager supports the Health Center Manager in overseeing daily clinic operations to ensure efficient, patient-centered care in alignment with FQHC standards. The role supports smooth clinic workflows, administrative functions, and clear communication among team members, collaborating closely with support staff to promote alignment and optimal performance. The position is based in Midtown, Sacramento, California (95811). The Assistant Health Center Manager supports clinic flow and staffing, appointment utilization, patient follow-up, provider productivity and coverage, staff hiring and training, timekeeping, performance processes, audits, quality assurance, reporting, patient flow, record completion, and facility operations. The role may cover front- or back-office positions as needed and supports staff training and professional development. One Community Health supports reasonable accommodations for qualified applicants and employees with disabilities. The organization employs U.S. citizens and non-U.S. citizens authorized to work in the United States in compliance with federal law. Information about comprehensive benefits is available through the company's careers recruitment page; specific benefits are not listed in the posting.

Requirements

At least 3 years of experience in a healthcare administrative role.
Understanding of clinic operations.
Experience managing scheduling systems.
Ability to address team communication needs.
Excellent interpersonal, organizational, and problem-solving skills.
Ability to multitask effectively in a fast-paced environment and adapt to changing priorities.
Familiarity with electronic health records (EHRs), preferably EPIC.
Strong commitment to equitable, patient-centered care.
Valid CPR or BLS certification.

Nice To Haves

Background experience or familiarity with practice management and electronic medical/dental records systems; EPIC is preferred.
Medical Assistant diploma or certificate.
Ability to collaborate effectively across a broad spectrum of backgrounds and perspectives.
Inclusive thinking and interpersonal awareness that support equitable and compassionate care.
Demonstrated person-centered approach and familiarity with trauma-informed systems and restorative practices.

Responsibilities

Support the Health Center Manager in daily operations to ensure seamless clinic flow and effective team coordination.
Monitor appointment schedules, cancellations, no-shows, and rebookings to promote full utilization and minimize patient wait times.
Oversee clinic opening and closing procedures, including building security and alarm systems.
Ensure all shifts are appropriately staffed and coordinate lunch and work schedules for front- and back-desk staff; recommend adjustments as needed.
Assist in reviewing and managing PSR schedules for accuracy, completeness, and coverage.
Provide on-the-ground support and guidance to PSRs to ensure adherence to workflows and coverage needs.
Ensure PSRs accurately run eligibility checks, refer SFS patients as needed, complete chart preparation, and collect correct demographic information.
Monitor patient schedules to ensure appointment slots are booked and ensure timely follow-up and rescheduling of no-shows and cancellations.
Improve primary care provider continuity by supporting panel management and follow-up processes.
Assist with hiring, interviewing, onboarding, and training new staff.
Orient new hires through site tours, introductions, and familiarization with equipment and staff roles.
Track employee attendance and timekeeping for payroll and ensure timely, accurate submission.
Manage provider productivity and find coverage for uncovered clinic hours.
Facilitate communication between shifts and departments to maintain consistent workflows and updated procedures.
Assist with annual evaluations, staff performance reviews, and implementation of new workflows or operational changes.
Escalate performance issues, staffing concerns, or grievances to the Health Center Manager or HR when appropriate.
Advise on and execute disciplinary actions as necessary.
Participate in audits, HIPAA and safety walkthroughs, annual assessments, and quality assurance reviews.
Assist in compiling and submitting weekly Operations Reports and other required documentation.
Monitor check-in processes and patient flow, and implement systems to reduce wait times from the front desk to the clinician.
Support resolution of patient and staff complaints and serve as a patient advocate when needed.
Review patient records for complete documentation; verify labs are entered into EPIC and followed up on promptly.
Ensure patient encounters are properly coded and completed in a timely manner.
Cover front- or back-office positions as needed.
Maintain clinic and managed care program literature stock and, as needed, order and manage office supplies.
Ensure the facility is clean and report unusual occurrences to the Health Center Manager.
Support front- and back-office staff with skill maintenance and training updates, and participate in in-service meetings and workshops.
Enhance personal and team professional development through educational programs and review of current literature.