Grocery Assistant Manager

New Leaf•Aptos, CA

7d•Onsite

About The Position

The Assistant Grocery Manager partners with the Grocery Manager to manage the grocery department and its staff. The role supports financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training, and performance management. It provides leadership in line with company values and promotes a positive work environment aligned with the company’s mission, vision, values, and policies. The position provides oversight of department operations, including task prioritization and delegation, stocking and merchandising, ordering, inventory, labor and margin goals, vendor relationships, and customer special orders. It also balances administrative work with a presence on the sales floor, supports staff development and performance, and maintains department equipment and safe, clean working conditions. The role is based in a grocery store environment and may involve wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor work depending on location, and exposure to allergens or chemicals. Reasonable accommodations will be made for qualified applicants and employees with disabilities as required by applicable law.

Requirements

Previous retail management experience in a high-volume environment required.
Previous ordering and inventory management experience required.
Entry-to-mid-level computer proficiency required.
Skills to manage financial results, including labor, sales, and profit margin.
Excellent written and verbal communication skills required.
Basic-to-intermediate math and computation skills required.
Ability to read, understand, and follow verbal and written instructions; exercise good judgment; resolve conflicts; and analyze situations to find solutions.
Ability to speak, read, and understand English.
Ability to frequently and up to continuously stand and walk during a shift; sitting is seldom required.
Ability to lift, push, pull, reach, twist, carry, bend, crouch, and use arms, hands, and wrists at the stated frequencies and weights, including occasional carrying of 21–50 pounds.
Ability to occasionally climb stairs, step stools, and/or ladders, depending on location.
Ability to work in a grocery store environment that may include wet or slippery surfaces, moderate noise, temperature extremes in coolers and freezers, outdoor work in all temperatures depending on location, and exposure to allergens and/or chemicals.

Nice To Haves

Grocery experience preferred.
Experience with Excel and inventory software preferred.

Responsibilities

Engage customers in a friendly manner, share product information, help locate products, and seek opportunities to exceed customer expectations.
Manage time flexibly and adjust tasks as department priorities and conditions change.
Represent company values and work cooperatively with team members; give and receive constructive feedback.
Promote a collaborative team environment through recognition, leading by example, working alongside staff, and fostering open communication and staff participation.
Proactively resolve staff issues and conflicts.
Conserve company resources and work consistently with the company mission, vision, values, and sustainability program.
Follow company and regulatory work-safety and food-safety policies; contribute to store cleanliness, maintain equipment, and report problems to management.
Observe company rules, policies, and department or location guidelines.
Partner with the department manager to manage and oversee department operations, assess and prioritize work, and delegate tasks and production.
Maintain department conditions, including stocking, rotation, facing, merchandising standards, category schematics, and satisfactory in-stock levels.
Maintain inventory at appropriate levels to meet sales and margin goals; order grocery products based on anticipated sales and seasonal needs, and train staff to write orders consistent with department standards.
Build displays and arrange products attractively, highlighting featured, unique, and seasonal items; partner with the department manager to plan for weekly advertisements, events, and holidays using tools and reports.
Maintain professional vendor relationships and ensure customer special orders are accurately placed and delivered.
Receive and unload merchandise; check quality, count, and condition; communicate issues to management and the merchandising team.
Stock and rotate products with attention to quality and expiration dates; maintain organized, rotated, and clean back-stock areas.
Partner with the department manager to plan, lead, and analyze inventory; coach staff to maintain accurate and organized inventory and back stock.
Handle damaged and spoiled products according to company policy.
Demonstrate product and industry knowledge, including general culinary terminology, product labeling, and common dietary restrictions.
Understand labor, sales, and margin goals and the factors affecting them; work with the department manager to meet those goals, schedule the department, and develop plans when results fall short of expectations.
Maintain working knowledge of department equipment, train staff, and troubleshoot errors as needed.
Use resources and labor efficiently without compromising quality or service standards.
Balance administrative tasks with a presence on the floor.
Demonstrate understanding of supervisory responsibilities in accordance with company expectations and applicable laws, and partner with the department manager to oversee the team.
Perform other assigned tasks and duties.