ASSISTANT GM

TEXAS WESTERN MANAGEMENT PARTNERS•Arlington, TX

About The Position

The Assistant GM directly supervises Front Desk staff and department operations, including hiring, termination, disciplinary actions, and performance evaluations. The role schedules staff to maintain adequate coverage while following labor standards, and supports guest service through employee training on hotel amenities, the local area, shopping, dining, entertainment, current groups, and banquet functions. The Assistant GM supports hotel operations by monitoring revenue management systems, maintaining accurate financial and guest records, assisting with staff meetings, and adhering to franchise and company procedures. The role responds to guest complaints and employee issues, performs General Manager functions in the General Manager’s absence, and covers shifts in other departments as scheduled. Additional duties include corresponding with groups and travel agents about room and rate requests, assisting with sales and marketing, maintaining emergency procedures and security, answering questions about hotel policies and services, participating in annual budget preparation, and assisting with wage surveys and compliance with wage and salary guidelines. Other duties may be assigned by the General Manager or Area Director.

Responsibilities

Directly supervise Front Desk staff and department operations, including hiring, termination, disciplinary actions, and performance evaluations.
Schedule subordinates to maintain adequate staffing levels while adhering to labor standards guidelines.
Train staff to support guest service, including knowledge of hotel amenities, the local area, shopping, dining, entertainment, current groups, and banquet functions.
Select or assist in selecting hotel staff and complete new-hire paperwork.
Monitor revenue management systems to help position the hotel as a market leader in RevPAR.
Review employee performance and conduct personnel actions, including disciplinary actions and terminations.
Maintain accurate records, including cash flow sheets, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS records.
Conduct or assist with staff meetings.
Follow franchise and company procedures, regulations, and standard operating procedures.
Receive and resolve, or assist in resolving, guest complaints and employee issues.
Perform the General Manager’s functions in their absence.
Cover shifts in all departments as scheduled by the General Manager.
Correspond with groups and travel agents to answer special requests for rooms and rates.
Assist with sales and marketing efforts as directed.
Maintain and implement established emergency procedures and help ensure the security of guests and monies.
Answer inquiries about hotel policies and services.
Participate in preparing the hotel’s annual budget.
Assist the General Manager with annual wage scale surveys and ensure employee wages follow wage and salary guidelines.