ASSISTANT GM

Texas Western Hospitality Group•Arlington, TX

About The Position

The Assistant GM directly supervises Front Desk staff and department operations, including hiring, disciplinary actions, performance evaluations, and scheduling. The role supports guest service, revenue management, hotel administration, staffing, sales and marketing, budgeting, and emergency procedures. The Assistant GM performs the General Manager’s functions in their absence and covers shifts in other departments as scheduled by the General Manager. Other duties may be assigned by the General Manager or Area Director.

Responsibilities

Directly supervise Front Desk staff and department operations, including hiring, termination, disciplinary actions, and performance evaluations.
Schedule staff and maintain adequate staffing levels in accordance with labor standards guidelines.
Train employees to support maximum guest service, including knowledge of hotel amenities, the local area, shopping, dining, entertainment, current groups, and banquet functions.
Select or assist in selecting hotel staff and complete new-hire paperwork.
Monitor Revenue Management systems to help position the hotel as a market leader in RevPAR.
Review employee performance and conduct personnel actions, including disciplinary actions and terminations.
Maintain accurate records, including cash flow sheets, direct-bill accounts, credit-card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS records.
Conduct or assist with staff meetings.
Follow franchise and company procedures, regulations, and standard operating procedures.
Receive and resolve, or assist in resolving, guest complaints and employee issues.
Perform the General Manager’s functions in their absence.
Cover shifts in all departments as scheduled by the General Manager.
Correspond with groups and travel agents to respond to special requests for rooms and rates.
Assist with sales and marketing efforts as directed.
Maintain and implement established emergency procedures and help ensure the security of guests and monies.
Answer inquiries about hotel policies and services.
Participate in preparing the hotel’s annual budget.
Assist the General Manager with annual wage-scale surveys and ensure employee wages follow wage and salary guidelines.
Perform other duties as assigned by the General Manager or Area Director.