Assistant GM - Royal Palm Beach - 7124

Ruby Tuesday • West Palm Beach, FL

3d • $55,000 - $60,000 • Onsite

About The Position

The Assistant General Manager (AGM) manages day-to-day restaurant operations and serves as a senior management contact for guests, often acting as the first management contact when issues arise. The AGM trains, supervises, and directs kitchen and service team members, makes timely decisions to address guest and team needs, and uses sound business judgment to support sales, customer satisfaction, and profitability while meeting budget and cost-control objectives. The AGM also directs staff to consistently meet sanitation, safety, and food-quality requirements.

Requirements

• Must be at least 21 years old.
• High school diploma or equivalent required.
• Valid driver's license.
• Commitment to excellence in friendly service.
• Proven ability to grow sales.
• Ability to inspire and motivate others.
• Ability to analyze issues and solve problems.
• Ability to set clear goals for oneself and the team.
• Strong verbal and written communication skills.
• Ability to foster collaboration and teamwork.
• Ability to work up to 55 hours per week and maintain regular attendance.
• Ability to stand or walk for extended periods and perform the listed physical tasks, including lifting and carrying items up to 50 pounds.
• Ability to tolerate significant temperature changes and frequent immersion of hands in water and cleaning or sanitizing solutions.
• Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

• Bachelor's degree preferred.
• Two years of hands-on restaurant management experience preferred.
• ServSafe certification preferred, or ability to obtain certification before completing training.

Responsibilities

• Manage, supervise, and direct hourly employees, including daily activities, assignments, and time-off requests.
• Conduct performance evaluations and coach, counsel, or apply corrective discipline as needed to uphold work rules and conduct standards.
• Observe kitchen operations and promptly address issues.
• Set employee hours and weekly schedules, and assign tasks before, during, and after restaurant hours.
• Drive sales and guest satisfaction while managing food costs, inventory, utility usage, and Health Department ratings.
• Maintain cleanliness, organization, proper storage, and sanitation to ensure food quality.
• Ensure every team member executes the CHARM Service Model with every guest.
• Provide, direct, and schedule Front of House and Back of House training on company policies, procedures, and specifications.
• Supervise food and beverage production and preparation according to established recipes and procedures.
• Resolve guest recovery situations using discretion.
• Follow the Operations Playbook and take appropriate action when staff do not comply.
• Use the digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes to the management team.
• Enforce security measures to maintain the safety of employees and guests, including counseling, retraining, or discipline when appropriate.
• Manage and recommend measures to control food, supply, and liquor costs; conduct weekly inventory and recommend adjustments.
• Practice and enforce safe food-handling procedures.
• Follow company policies and procedures, state and federal wage-and-hour regulations, and restaurant filing responsibilities.
• Ensure equipment is in good repair, arrange repairs, or take equipment out of service when needed to prevent injury or accidents.
• Manage line checks, pull thaw, prep lists, food inventory, beverage costs, truck orders, and food-safety processes.
• Coach team members to prepare food and beverages to Ruby Tuesday recipe specifications, including portions, preparation, and presentation.
• Maintain a valid food safety certificate and local compliance certifications, applying for new certificates when necessary.
• Execute new initiatives, including new product and menu rollouts.
• Demonstrate the company’s core values: Be Real, Do Good, and Walk Together.

Benefits

• Reasonable accommodations are available to individuals with disabilities or pregnancy-related conditions, assessed case by case through an interactive discussion with Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED