Assistant GM - Hopewell - 5295

Ruby Tuesday • Hopewell, VA

18d • $55,000 - $60,000 • Onsite

About The Position

The Assistant General Manager (AGM) is responsible for the day-to-day management of all aspects of the restaurant. The AGM is a senior management contact for customers and addresses their requests, compliments, and concerns, often serving as the manager on duty when an issue arises. The AGM trains, supervises, and directs kitchen and service team members, making independent decisions to support excellent service and a high-quality dining experience.

The AGM uses sound business judgment to help maximize sales, customer satisfaction, and profitability while ensuring employees follow corporate budget and cost-control objectives. The role oversees sanitation, safety, and food quality, and helps ensure consistent compliance with company policies, procedures, and applicable wage and hour regulations. The AGM may work up to 55 hours per week and must maintain a valid food safety certificate and any required local compliance certifications.

Requirements

• Must be at least 21 years old.
• High school diploma or high school equivalency required.
• Valid driver’s license.
• Commitment to excellence in friendly service.
• Proven ability to grow sales.
• Ability to inspire and motivate others.
• Ability to analyze issues and solve problems.
• Ability to set clear goals for oneself and the team.
• Strong verbal and written communication skills.
• Ability to foster collaboration and teamwork.
• Ability to work up to 55 hours per week and meet the stated physical requirements.
• Maintain a valid food safety certificate and any required local compliance certifications; obtain new certifications when necessary.

Nice To Haves

• Bachelor’s degree preferred.
• Two years of hands-on restaurant management experience preferred.
• ServSafe certification preferred, or ability to obtain certification before completing training.

Responsibilities

• Manage, supervise, and direct hourly employees, including their daily activities, work assignments, time-off requests, and individual needs.
• Conduct periodic performance evaluations and coach, counsel, retrain, or apply corrective discipline as appropriate.
• Observe kitchen operations and promptly address issues that are out of alignment.
• Set employee hours and weekly schedules and assign tasks before, during, and after restaurant operating hours.
• Drive sales and guest satisfaction while managing food costs, inventory, utility usage, and Health Department ratings.
• Maintain cleanliness, organization, proper storage, food sanitation, and food quality.
• Ensure every team member executes the CHARM Service Model with every guest.
• Provide, direct, and schedule Front of House and Back of House training on company policies, procedures, and specifications.
• Supervise food and beverage production and preparation in accordance with established recipes and procedures.
• Resolve guest recovery situations using discretion.
• Follow the Operations Playbook and take appropriate action when employees do not comply.
• Use the digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes to the management team.
• Enforce appropriate restaurant security measures to protect employees and guests.
• Help control food, supply, and liquor expenses by managing costs, conducting weekly inventory, and recommending adjustments when needed.
• Practice and enforce safe food handling procedures.
• Comply with company policies, procedures, state and federal wage and hour regulations, and restaurant filing responsibilities.
• Ensure equipment is in good repair, arrange repairs, or take equipment out of service when appropriate to prevent injury or accidents.
• Manage operational processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, and food safety.
• Coach the team to prepare food and beverages according to recipe specifications for portions, preparation, and presentation.
• Maintain a valid food safety certificate and required local compliance certifications, applying for new certifications when necessary.
• Execute new initiatives, including new product and menu rollouts.
• Demonstrate the company’s core values: Be Real, Do Good, and Walk Together.

Benefits

• Reasonable accommodations are available to individuals with disabilities and individuals who are pregnant or have a pregnancy-related medical condition, on a case-by-case basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED