ASSISTANT GM

Texas Western Hospitality Group•Tucson, AZ

10d•Onsite

About The Position

The Assistant GM directly supervises Front Desk staff and department operations, including hiring, termination, disciplinary actions, and performance evaluations. The role schedules subordinates to maintain adequate staffing while adhering to labor standards, and helps ensure maximum guest service through staff training on hotel amenities, the local area, shopping, dining, entertainment, current groups, and banquet functions. The Assistant GM monitors Revenue Management systems to help position the hotel as a market leader in RevPAR, maintains accurate hotel and financial records, and supports the General Manager with sales, marketing, budgeting, wage surveys, and other operational duties. The position performs General Manager functions in the General Manager’s absence and covers department shifts as scheduled.

Responsibilities

Directly supervise Front Desk staff and department operations, including hiring, termination, disciplinary actions, and performance evaluations.
Schedule subordinates and maintain adequate staffing levels while adhering to labor standards guidelines.
Train staff to support guest service, including knowledge of hotel amenities, the local area, shopping, dining, entertainment, current groups, and banquet functions.
Select or assist in selecting hotel staff and complete new-hire paperwork.
Monitor Revenue Management systems to help position the hotel as a market leader in RevPAR.
Review employee performance and conduct personnel actions, including disciplinary actions and terminations.
Maintain accurate records, including cash flow sheets, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS records.
Conduct or assist with staff meetings.
Follow franchise and company procedures and regulations, as well as standard operating procedures.
Receive and resolve, or assist in resolving, guest complaints and employee issues.
Perform General Manager functions in the General Manager’s absence.
Cover shifts in all departments as scheduled by the General Manager.
Correspond with group and travel agents to answer special requests for rooms and rates.
Assist with sales and marketing efforts as directed.
Maintain and implement established emergency procedures to help ensure the security of guests and monies.
Answer inquiries about hotel policies and services.
Participate in preparing the hotel’s annual budget.
Assist the General Manager with annual wage scale surveys and ensure employee wages follow wage and salary guidelines.
Perform other duties as assigned by the General Manager or Area Director.