Assistant General Manager

DNATA US Inflight Catering • Inwood, NY

8d • $82,000 - $120,000

About The Position

dnata is a global air services provider operating at 127 airports in 35 countries across six continents, with services including ground handling, cargo, travel, and flight catering. The Assistant General Manager supports daily operations at dnata Catering North America, working closely with the General Manager to maintain efficient operations and quality standards. The role contributes to financial goals, operational improvement, regulatory compliance, and a collaborative team environment.

The position assists with facility operations, including quality control and purchasing; financial and budget monitoring; food safety and regulatory compliance; production oversight; workforce allocation and team development; demand planning; performance tracking; and continuous improvement. It also supports security coordination and response to incidents, and helps ensure operations meet company standards and customer contracts.

The essential functions are performed indoors, in a work environment with noise levels ranging from minimal to loud. The role involves frequent multitasking under time limits, sustained attention to detail, and consistent attendance and punctuality. Employees are regularly required to stand, walk, reach, stoop, kneel, or crouch, and lift or move up to 30 pounds. Applicants must be legally authorized to work in the United States without current or future employment visa sponsorship.

Requirements

• Bachelor’s degree required.
• Minimum of 5 years of inflight catering experience or an equivalent combination of education and experience is specified in the education section.
• Minimum of 2–3 years of experience in operations management.
• Proficiency in Microsoft Office Suite.
• Strong leadership, project management, and process improvement skills.
• Excellent time management and a performance-oriented mindset.
• Financial management skills and effective employee relations abilities.
• Problem-solving skills focused on quality improvement.
• Strong commitment to safety and compliance protocols.
• Adaptability to fast-paced environments.
• Passion for high-quality cuisine and exceptional service.
• Detail-oriented and data-driven approach.
• Exceptional interpersonal and communication skills.
• Ability to multitask under time limits and maintain attention to precise details and standards.
• Ability to follow simple to complex instructions and maintain concentration frequently for more than 30 minutes.
• Consistent attendance and punctuality; ability to complete tasks on time and meet productivity standards.
• Regular ability to stand, walk, reach, stoop, kneel, or crouch, and lift or move up to 30 pounds.
• Legally authorized to work in the United States at application and throughout employment without current or future sponsorship from dnata Catering USA.

Nice To Haves

• Associate degree (A.A.) from a two-year college or technical school preferred.
• Experience in inflight catering is preferred but not required.
• Experience supporting airline catering operations, preferably managing international airline accounts.
• Familiarity with budgeting processes and operational planning.
• Knowledge of the manufacturing or food processing industry.
• Understanding of HACCP and FDA compliance requirements.

Responsibilities

• Assist in managing facility operations, including quality control and purchasing, to meet established goals.
• Support profit and loss management by monitoring financial performance and assisting with budget achievement.
• Identify and recommend cost savings and operational efficiencies.
• Collaborate on quality improvement initiatives and ensure compliance with company and regulatory standards.
• Help maintain compliance with dnata Food Safety Standards, including HACCP, SSOP, and GMP.
• Ensure food safety audits are completed on time according to dnata standards.
• Aid in developing and leading a high-performing team focused on continuous improvement.
• Support staff allocation to maximize departmental efficiency.
• Monitor production to maintain quality standards and operational efficiency.
• Build positive relationships with department heads and represent the facility in internal and external communications.
• Assist with implementing policies and procedures.
• Track and report key metrics to improve effectiveness and reduce expenses.
• Collaborate with stakeholders to communicate requirements clearly.
• Support demand forecasting and planning.
• Assist in managing compliance with labor laws, OSHA regulations, and food safety policies.
• Participate in creating the annual business plan and assist with monthly and annual budget processes.
• Monitor the unit's economic performance and suggest corrective actions when needed.
• Ensure operations align with company standards and customer contracts.
• Contribute to process optimization and continuous improvement initiatives.
• Promote safety, health, and environmental compliance within the facility.
• Support the development and motivation of team members in line with HR policies.
• Collaborate with TSA, management, security agencies, and airlines regarding security breaches involving the facility, fleet, or airline equipment.
• Ensure implementation of security measures, including entry management, searches, and video security, in collaboration with TSA security protocols.
• Ensure threats, knives, and breaches are handled promptly and investigated to determine root causes and corrective actions.
• Perform other duties as assigned by management.

Benefits

• Full-time employees are eligible for a 401(k) and healthcare benefits, including medical, dental, and vision coverage.
• Complimentary breakfast, lunch, and dinner during the shift.
• Mentoring, volunteer, and professional development opportunities.
• Employee resource groups and diversity and inclusion initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager