Assistant General Manager

Panera Bread•Chicago, IL

14d

About The Position

The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, delight guests, and grow the business. The role takes ownership of hiring, training, and team development while helping the bakery-cafe meet its goals, operational and quality standards, and guest-service expectations. The Assistant General Manager also helps maintain costs and inventory, ensures compliance with company procedures and applicable regulations, and supports a healthy, safe workplace aligned with Panera’s culture and values. The role requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. A job offer is conditional upon the results of a background check. The position is located in Chicago, Illinois, at Lincoln Avenue.

Requirements

Minimum age of 18.
Proven ability to drive positive results through strong business acumen.
Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Ability to work flexible hours, including nights and weekends.
Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand directions from guests and associates in a loud environment.
A job offer is conditional upon the results of a background check.

Nice To Haves

One or more years of restaurant management experience is preferred.
ServSafe certification, or the ability to obtain it.

Responsibilities

Support the General Manager with key decisions and problem-solving.
Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
Help manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
Partner with the General Manager to develop managers and subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Work with the team to provide guests with quality food and service.
Build relationships that encourage long-term guest loyalty.
Follow operational procedures and help execute company strategies and initiatives.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food-safety, and company-culture standards.
Assist the General Manager with managing the bakery-cafe’s costs and inventory.
Represent Panera’s Guiding Values and Behaviors by taking initiative, finding solutions, working as a team, learning and growing, celebrating success, and seeing the best in others.