Assistant General Manager

Highgate Hotels • North Wales, PA

19d • Onsite

About The Position

The Assistant General Manager is responsible for achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the integrity of the hotel. The role supports hotel sales, oversees daily operations and department performance, participates in financial planning and reviews, and helps ensure compliance with Highgate Hotel policies and standards. The Assistant General Manager also contributes to hiring, training, coaching, performance management, guest service, property maintenance, and hotel credit and collection practices.

Requirements

• At least 5–6 years of progressive hotel experience.
• Effectively communicate verbally and in writing with employees and guests at all levels.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Handle problems by anticipating, preventing, identifying, and solving them as needed.
• Understand and evaluate complex information and data from various sources to meet objectives.
• Maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.
• Maintain high standards of personal appearance and grooming, including wearing a nametag.
• Comply with Highgate Hotel standards and regulations to support safe and efficient hotel operations.
• Ability to perform light work, exerting up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Long hours are sometimes required.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Support hotel sales efforts by calling on top accounts, meeting clients and on-site contacts, hosting events, and assisting prospective clients touring the property.
• Tour operating departments daily and make adjustments as needed with department heads.
• Conduct weekly staff meetings and training sessions, reviewing previous and upcoming sales and operational efforts.
• Meet financial review deadlines and complete corporate-directed programs; conduct monthly financial reviews with department managers and supervisors.
• Ensure departments maintain budgeted productivity and follow Highgate Hotel checkbook accounting procedures.
• Develop managers and management trainees through competency and corporate-sponsored training.
• Participate in scheduled Manager on Duty coverage.
• Follow Highgate Hotel policies and procedures and train new managers to ensure compliance.
• Assist with the hotel budget process and service-standards training, including the Garden Standard of the Week program.
• Promote a positive, guest-focused, team-oriented environment through employee development and motivation.
• Inspect rooms at least weekly with the Housekeeping Manager and Property Engineer.
• Ensure invoices are processed daily and required financial information is submitted to the Corporate Office monthly in accordance with the accounting calendar.
• Ensure the property's cleanliness and maintenance through inspections and preventive maintenance programs with department managers.
• Forecast the hotel's monthly financial position, estimate revenue and expenses, and analyze data to prepare accurate reforecasts.
• Conduct management interviews and follow hiring procedures; ensure managers follow hiring standards and personally interview final candidates for management vacancies before offers are made.
• Conduct Executive Committee performance appraisals and ensure managers properly administer staff appraisals.
• Motivate, coach, counsel, and discipline management personnel, and ensure managers follow required procedures with their staff.
• Perform other duties requested by the Vice President or Regional Director of Operations.
• Ensure employees receive fair and equitable treatment under Highgate Hotel procedures.
• Be present in public areas during peak times to greet guests and offer assistance.
• Ensure hotel safe-handling procedures and monthly safe audits are followed.
• Ensure monthly credit meetings are held and participate in hotel credit and collection policies.
• Attend required hotel meetings and training, maintain regular attendance, and comply with appearance, grooming, safety, and operating standards.
• Identify operational problems and assist in implementing solutions; maintain confidentiality of information.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed