Assistant General Manager

Panera Bread•Pensacola, FL

19d•Onsite

About The Position

The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, delight guests, and grow the business. The role includes taking ownership of hiring, training, and team development, while helping create a welcoming culture of warmth, belonging, growth, and trust. The Assistant General Manager helps ensure the bakery-cafe meets its operational and quality standards, delivers extraordinary guest service, controls costs and inventory, follows company strategies and procedures, and complies with applicable regulations. This role requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. Any job offer is conditional upon the results of a background check.

Requirements

At least 18 years of age.
Proven ability to drive positive results through strong business acumen.
Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Ability to work flexible hours, including nights and weekends.
Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand guests’ and associates’ directions in a loud environment.

Nice To Haves

At least 1 year of restaurant management experience is preferred.
ServSafe certification, or the ability to obtain it.

Responsibilities

Support the General Manager with key decisions and problem solving.
Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
Assist with team performance management to meet bakery-cafe goals, operational and quality standards, and guest service expectations.
Partner with the General Manager to develop managers as subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
Work with the team to delight guests through food quality and service.
Build relationships that encourage long-term guest loyalty.
Follow operational procedures and execute company strategies and initiatives.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food safety, and company culture standards.
Assist the General Manager with managing overall bakery-cafe costs and inventory.
Model Panera’s Guiding Values and Behaviors, including taking initiative, finding solutions, teamwork, learning and growing, and celebrating success.