Assistant General Manager
Team Car Care Dba Jiffy Lube•San Marcos, CA
•$20 - $22
About The Position
The Assistant General Manager (AGM) works directly with the General Manager to support revenue growth, sales performance, and excellent customer service at a service center. The role helps lead the management team, build team engagement and efficiency, develop teammates through training and coaching, and ensure a positive guest experience. The AGM also supports financial and operational performance, maintains quality and safety standards, and helps ensure the service center is clean and presentable.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
- Guest-first mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items weighing up to 50 pounds.
- Must be at least 18 years of age.
Responsibilities
- Work with the General Manager to grow revenue, guest count, and performance on lead measures such as core sales mix, MultiCare, and Core Plus.
- Coach the team and execute excellent customer service to create an exceptional guest experience.
- Set a positive leadership example and build team engagement and efficiency.
- Develop teammates through internal training, ongoing guidance, coaching, and direction.
- Ensure quality-control measures and processes are consistently followed.
- Handle other duties and projects as needed, including inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide the team with clear and detailed direction.
- Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors (CSAs).
- Perform opening and closing duties when the General Manager is absent.
- Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- Tools provided at no cost to the employee
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot access to discounts on products and services, including travel, electronics, and concerts
- Paid time off after 180 days
- Spot bonuses through an internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
