Assistant General Manager

Hilton Garden Inn - Frederick•Ballenger Creek, MD

18d

About The Position

The Assistant General Manager/Operations Manager oversees hotel operations, staff management, and guest relations while serving as a brand ambassador. The role provides strategic leadership to foster a service-oriented culture, maximize operational efficiency, and maintain strong internal and external relationships. Responsibilities also include budgeting and forecasting, and ensuring compliance with brand standards and applicable regulations. Duties may adapt to meet evolving business needs. All offers are contingent on background checks, and adherence to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics under applicable federal, state, and local laws.

Requirements

A bachelor's degree in hospitality or business management, or at least 3 years of managerial experience.
Excellent oral and written communication skills.
Strong leadership, problem-solving, and interpersonal abilities.
Expertise in hotel operations and interdepartmental abilities.
Ability to handle guest complaints under pressure.
Flexibility to work extended hours.

Responsibilities

Oversee hotel operations.
Manage and develop staff.
Adhere to NHG policies, state and federal laws, and at-will employment practices.
Assist with financial and administrative tasks, including budgeting and forecasting.
Support guest service and quality assurance.
Attend at least one advanced management seminar annually.
Participate in corporate-sponsored leadership events.
Maintain compliance with brand standards and regulations.
Maintain strong internal and external relationships and foster a service-oriented culture.