Assistant General Manager

Trulieve•Newnan, GA

14d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, tracking and managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The role helps maintain regulatory compliance and deliver an exceptional customer experience. The position is hourly and reports to the General Manager. Salary is commensurate with experience.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism to communicate with all levels of management and staff, while maintaining confidentiality and discretion.
Conversational English communication skills sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Valid driver’s license and successful MVR background check for delivery locations only.
Ability to pass Level 1 and Level 2 background checks.
Must be at least 21 years of age.
Ability to function independently and demonstrate flexibility, personal integrity, and effective working relationships with residents, personnel, and support agencies.
Ability to relate to and work with patrons of different ages and abilities, including patrons experiencing emotional distress or displaying a hostile attitude.
Ability to move throughout the facility, including tight spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights; push, pull, lift, carry, or position objects up to 50 pounds; use stools, ladders, or steps; and crouch, stoop, kneel, or crawl.
Visual and auditory acuity, with or without aids, sufficient to perform the position’s functions.
Availability to work 40–45 hours weekly, with flexible hours based on store needs, including evenings, weekends, and holidays.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review, communicate, and ensure compliance with company SOPs; coordinate with the General Manager and other leaders to communicate changes to employees.
Work with the General Manager to coach, train, and develop the team around service standards, accountability, and specific objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager in managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.