Assistant General Manager
About The Position
Netflix House is a permanent, year-round destination where fans can explore, play, taste, and shop through Netflix stories, with complimentary and paid experiences and new experiences introduced throughout the year. The Assistant General Manager assists with all aspects of a Netflix House site, including staffing plans, recruitment and hiring, training, vendor coordination, daily operational flow, revenue growth, and financial accountability. The role supports a best-in-class Guest experience, operates within budget constraints, and is based in King of Prussia, Pennsylvania. It reports to the General Manager.
Requirements
- Must be at least 18 years of age.
- At least 5 years of operations management experience; experience in themed entertainment, retail, restaurant, or hospitality industries is ideal.
- Strong knowledge of hiring practices and training and development strategies.
- Experience managing direct and indirect teams in an environment that embraces continual learning and change.
- Excellent verbal and digital communication skills.
- Excellent leadership skills.
- Strong desire to think outside the box and innovate.
- Strong financial acumen.
Nice To Haves
- Operations management experience in themed entertainment, retail, restaurant, or hospitality industries.
Responsibilities
- Assist the General Manager with overall on-site operations and ensure the site operates within budget constraints.
- Develop hiring strategies for directly managed operations teams and guide third-party vendors to ensure operational coverage and service quality.
- Optimize operations for maximum efficiency and best-in-class Guest service.
- Directly manage food and beverage vendors and coordinate with them across operational matters.
- Align with stakeholders across Live Experiences, consumer products, finance and strategy, legal, human resources, and content teams.
- Promote continuous innovation among internal teams and external partners.
- Help foster a safety-focused culture by participating in the safety committee and collaborating with the Safety and EHS team.
- Support EHS compliance, operational excellence, vendor safety, innovation, and profitability.
Benefits
- Compensation may be allocated between salary and stock options, with the employee choosing the allocation each year.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
