Assistant General Manager
Team Car Care Dba Jiffy Lube•Oak Lawn, IL
•$18 - $20•Onsite
About The Position
The Assistant General Manager (AGM) supports the General Manager in leading a service center, driving revenue growth, improving guest count and sales performance, and delivering excellent customer experiences. The AGM helps lead, develop, and engage the team; supports financial and operational performance; and helps maintain a clean, safe, and presentable service center. The role may include opening and closing duties when the General Manager is away.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- A “Guest First” mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items weighing up to 50 pounds.
- Must be at least 18 years of age.
Responsibilities
- Work with the General Manager to grow revenue, guest count, and lead-measure performance, including core sales mix, MultiCare, and Core Plus.
- Coach the team and deliver excellent customer service and guest experiences.
- Set a positive leadership example and build team engagement and efficiency.
- Develop teammates through internal training, ongoing guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Handle duties and projects such as inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors (CSAs).
- Perform opening and closing duties when the General Manager is away.
- Help the General Manager build and maintain a workforce suited to customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot access to discounts on products and services, including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
