Assistant General Manager

Carvana•Plainfield, IN

About The Position

The Assistant General Manager leads a high-performing vehicle operations team and supports the customer experience at an ADESA auction site. The role requires a strong understanding of operational, sales, and financial processes, as well as effective communication and relationship-building. The Assistant General Manager develops strategies and inspires the team to meet customer needs and operational objectives, helping build a customer-service-driven and operationally efficient team. This is a high-expectation, high-accountability leadership role with opportunities for career growth. The position is based initially at the temporary site at 2950 East Main Street, Plainfield, Indiana, with relocation required within 6–18 months of starting. The role involves working in indoor and outdoor environments and performing light-to-medium physical activity.

Requirements

High school diploma or GED.
At least 5 years of people management experience.
At least 7 years of customer service experience.
At least 18 years of age.
Valid driver’s license.
Ability to read, write, speak, and understand English.
Ability to work effectively in a fast-paced, high-pressure environment where speed and quality are important.
Self-motivation to drive efficiency, teamwork, and a strong customer experience.
Professional behavior, strong communication and presentation skills, and the ability to coach, encourage, and resolve conflict constructively.
Sales- and customer-focused approach, organized and systematic work habits, and reliable follow-through with internal and external partners.
Forward-thinking approach, comfort with change, and attention to detail.
Ability to perform light-to-medium physical work, including frequent standing, watching, touching, listening, walking, and talking; running, jumping, yelling, or other rapid or forceful movement may be needed in emergencies.
Ability to work in indoor and outdoor conditions, including temperature and weather changes, slightly elevated noise, and minor exposure to fumes, odors, or dust.

Nice To Haves

College education.
Automotive or auction experience.
CRM experience.

Responsibilities

Set a positive, customer-focused culture and encourage strong morale and collaboration across the team.
Recruit and hire team members and use performance management tools to support their career development.
Address employee relations issues and communicate problems to the General Manager; apply consistent disciplinary action in accordance with company policy.
Ensure follow-through on directives, schedules, accounting, and communications from the General Manager and corporate sources.
Communicate effectively across the team and facilitate communication between departments.
Lead dealer consignment and commercial account teams in accordance with corporate guidelines to achieve profitable sales volume.
Support end-to-end customer solutions and advise the sales team on products, services, and effective use of technology.
Ensure marketing tools are used for selected customer accounts as instructed.
Monitor local competition and recommend competitive strategies to the General Manager and marketing department.
Attend periodic profit and loss reviews with the Controller and General Manager; manage sales records, controllable expenses, and other costs affecting profitability.
Monitor customer accounts and coordinate with other managers to ensure compliance with sale plans, corporate requirements, and directives.
Assist with corrective procedures and collection of outstanding receivables when needed.
Build positive, trusted relationships with customers and employees and serve as the at-auction point person for customer needs.
Provide fast, friendly customer service and resolve complaints courteously, escalating serious complaints or incidents to the General Manager or designated manager.
Translate operational and process initiatives into actionable tasks and support the administration of vehicle movement through the process.
Inspect auction operations work to ensure it meets customer requests.
Monitor facility conditions, vehicles, property, and equipment for cleanliness, maintenance, and safety.
Partner with corporate teams to implement and maintain compliance with company initiatives, policies, procedures, and applicable laws.
Monitor compliance with customer, contractor, and supplier agreements.