Assistant General Manager - Flanker LV
About The Position
The Assistant General Manager assists the General Manager in overseeing front-of-house operations and employees, while working with the back-of-house team to ensure prompt, seamless guest service. The role supports operational quality, safety, efficiency, and profitability at Flanker Kitchen + Sports Bar, located at Mandalay Bay Resort and Casino in Las Vegas. The Assistant General Manager helps lead hiring, training, scheduling, employee development, guest-service, and compliance efforts. The position requires in-depth knowledge of front-of-house duties, operational systems, food and beverage menus, and executive-level POS functions. The role also helps manage financial performance, venue upkeep, and opening and closing procedures. This position requires working in a fast-paced environment and a flexible schedule that may include days, evenings, weekends, and holidays. Physical requirements include standing, lifting, and bending for extended periods; lifting up to 50 pounds; and potentially performing repetitive motions. The role may involve exposure to hot kitchen elements or cleaning materials.
Requirements
- At least 2 years of management experience in full-service, moderate- to high-volume restaurants.
- Flexibility and willingness to adapt to ongoing changes.
- Proven ability to build, lead, and empower high-performing teams.
- Strong interpersonal skills and financial acumen.
- Professional verbal and written communication skills for interacting with guests, employees, vendors, and ownership.
- Organized, self-motivated, proactive, and attentive to detail.
- Ability to stand, lift, and bend for extended periods.
- Ability to bend and lift up to 50 pounds.
- Ability to perform tasks that may require repetitive motion.
- Ability to work and remain focused in a fast-paced, ever-changing environment.
- Ability to work a flexible schedule that may include days, evenings, weekends, and holidays.
Responsibilities
- Maintain professional appearance standards as directed in the Employee Handbook.
- Anticipate and accommodate guest needs, providing professional and exceptional service to ensure guest satisfaction.
- Ensure front-of-house areas and the entire venue are clean.
- Follow and oversee compliance with Department of Health and company sanitation standards.
- Make decisions related to interviewing, hiring, and training.
- Assist the General Manager with scheduling to optimize staffing and operations.
- Coach front-of-house managers and support their professional development.
- Maintain knowledge of all front-of-house job duties.
- Ensure front-of-house employees receive performance reviews and growth opportunities.
- Maintain in-depth knowledge of operational systems, including payroll, inventory, and purchasing.
- Ensure mechanical systems are in good working order and comply with applicable ordinances.
- Regulate executive-level POS functions.
- Help oversee front-of-house operations to ensure quality, safety, efficiency, and profitability.
- Meet or exceed budget expectations by controlling P&L items.
- Help ensure compliance with federal, state, and local laws and regulations and company policies.
- Maintain in-depth knowledge of food and beverage menus.
- Help ensure guest and employee concerns are resolved.
- Communicate clearly and concisely with back-of-house employees and management during service.
- Oversee completion of opening and closing duties to company standards.
- Oversee replacement or repair of damaged or broken equipment, furniture, and other company property.
- Attend, lead, or participate in training sessions, department meetings, and pre-service meetings.
- Perform other duties as assigned.
Benefits
- Full health insurance.
- Dental insurance.
- Vision insurance.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
