Assistant General Manager - Flanker LV
About The Position
Flanker Kitchen + Sports Bar, located at Mandalay Bay Resort and Casino in Las Vegas, is a multi-award-winning dining, sports, and entertainment destination and part of Carver Road Hospitality. The venue offers innovative American cuisine, creative cocktails, immersive entertainment, and an energetic atmosphere. Its culture emphasizes teamwork, creativity, attention to detail, and a passion for hospitality. The Assistant General Manager assists the General Manager in overseeing front-of-house operations and employees and works with the back-of-house team to help ensure prompt, seamless guest service. The role supports operational quality, safety, efficiency, profitability, staff development, and guest satisfaction. The position requires a flexible schedule and work in a fast-paced environment, with physical demands that include standing, lifting, and bending for extended periods.
Requirements
- At least 2 years of management experience in full-service, moderate- to high-volume restaurants.
- Flexibility and willingness to adapt to ongoing changes.
- Proven ability to build, lead, and empower high-performing teams.
- Strong interpersonal skills and financial acumen.
- Professional verbal and written communication with guests, employees, vendors, and ownership.
- Organized, self-motivated, and proactive, with strong attention to detail.
- Ability to stand, lift, and bend for extended periods.
- Ability to bend and lift up to 50 pounds.
- Ability to perform tasks that may involve repetitive motion.
- Ability to work around hot kitchen elements or cleaning materials.
- Ability to remain focused in a fast-paced, changing environment.
- Ability to work a flexible schedule that includes varying shifts, days, evenings, weekends, and holidays.
Responsibilities
- Maintain professional appearance standards as directed in the Employee Handbook.
- Anticipate and accommodate guest needs and provide professional, exceptional service.
- Ensure front-of-house areas and the venue are clean.
- Follow and oversee compliance with Department of Health and company sanitation standards.
- Participate in interviewing, hiring, and training process decisions.
- Assist the General Manager with scheduling to optimize staffing and operations.
- Coach front-of-house managers and support their professional development.
- Know all front-of-house job duties and ensure employees receive performance reviews and growth opportunities.
- Maintain in-depth knowledge of operational systems, including payroll, inventory, and purchasing.
- Ensure mechanical systems are in good working order and comply with applicable ordinances.
- Regulate executive-level point-of-sale functions.
- Assist with supervising front-of-house operations to ensure quality, safety, efficiency, and profitability.
- Meet or exceed budget expectations by controlling profit-and-loss items.
- Help ensure venue compliance with applicable laws, regulations, and company policies.
- Maintain in-depth knowledge of food and beverage menus.
- Help resolve guest and employee concerns.
- Communicate clearly with back-of-house employees and management during service.
- Oversee completion of opening and closing duties to company standards.
- Oversee replacement or repair of damaged or broken equipment, furniture, and other company property.
- Attend, lead, or participate in training sessions, department meetings, and pre-service meetings.
- Perform other duties as assigned.
Benefits
- Full health insurance
- Dental insurance
- Vision insurance
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
