Assistant General Manager

Panera Bread • Madison, WI

18d

About The Position

The Assistant General Manager leads a bakery-cafe team and partners with the General Manager to oversee operations, delight guests, and grow the business. The role takes ownership of hiring, training, and team development while helping the bakery-cafe meet its goals, operational and quality standards, and guest service expectations.

The Assistant General Manager supports staffing and shift scheduling, people and career development, performance management, and succession planning. They help ensure company strategies and initiatives are followed, team members comply with company policies and applicable regulations, and the workplace meets health, food safety, and culture standards. The role also assists with managing costs and inventory and building a culture of warmth, belonging, growth, and trust.

The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities. A job offer is conditional upon the results of a background check. The role regularly requires lifting, carrying, pushing, or pulling objects weighing up to 50 pounds; standing and walking for up to six hours; and communicating and understanding directions in a loud environment.

Requirements

• Must be at least 18 years old.
• ServSafe certification, or ability to achieve certification.
• Proven ability to drive positive results through strong business acumen.
• Proven availability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
• Flexible availability, including nights and weekends.
• Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
• Ability to stand and walk for up to six hours.
• Ability to communicate clearly and quickly understand directions in a loud environment.

Nice To Haves

• At least one year of restaurant management experience is preferred.

Responsibilities

• Support the General Manager with key decisions and problem-solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
• Assist with managing team performance to meet bakery-cafe goals, operational and quality standards, and guest service expectations.
• Partner with the General Manager to develop managers and subject matter experts in people processes and Panera’s Guiding Values & Behaviors.
• Work with the team to delight guests through food quality, service, and team performance.
• Build relationships that encourage long-term guest loyalty as part of the bakery-cafe management team.
• Follow operational procedures and help execute company strategies and initiatives.
• Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
• Maintain a healthy and safe workplace that meets health, food safety, and company culture standards.
• Assist the General Manager with managing the bakery-cafe’s costs and inventory.
• Help build a culture of warmth, belonging, growth, and trust.

Benefits

• Competitive pay and eligibility for quarterly bonuses.
• Free on-shift meals and unlimited fountain beverages.
• Paid vacation, sick time, and holidays.
• Medical, dental, vision, and life insurance.
• Pet insurance.
• 401(k) with employer match available.
• Career advancement and leadership development opportunities.
• Tuition discounts.
• Perks and rewards for team members.
• Team member assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed