Assistant General Manager

Defined Fitness Inc•Rio Rancho, NM

13d•$50,000 - $60,000

About The Position

The Assistant General Manager is responsible for the detail and drive of the club and net memberships. This role collaborates with the General Manager on business operations and leads the facility in the General Manager’s absence. The Assistant General Manager drives sales and operational goals, monitors and reports KPIs, manages revenue streams and retail products, leads membership initiatives and special events, and oversees equipment, inventory, facility maintenance, and member-related matters. The role also manages staffing, recruitment, training, retention strategies, team policies and culture, and employee benefits administration. Operational duties include club audits, cleaning schedules, purchasing, staffing schedules, time-off requests, payroll administration, software systems, marketing coordination, incident reporting, emergency procedures, and monthly operations reporting. Membership duties include understanding membership agreements and policies, overseeing payment processing, and ensuring proper use of the tour program. The stated schedule is Tuesday–Friday, 8 AM–6 PM, and Saturday, 10 AM–7 PM. The role may also require evenings and/or weekends as needed.

Requirements

At least two years of management experience in the service, health, fitness, or a related industry.
Valid CPR/AED certification, including infant and child certification, within the first 45 days of employment and maintained throughout employment.
Strong verbal, written, and interpersonal communication skills.
Valid New Mexico driver’s license with an acceptable record and registered, insured transportation.
Computer literacy, including Microsoft Office and products such as ABC and GymSales.
Ability to learn and pass company processes for sales tours, telephone inquiries, and membership cancellations and freezes.
Ability to work evenings and/or weekends as needed.
Ability to stand and/or walk for up to eight hours at a time.
Ability to lift and carry approximately 50 pounds.
Ability to walk, squat, bend, stoop, stand, listen, read, and write.

Nice To Haves

Bachelor’s degree in business administration or a related field preferred.

Responsibilities

Collaborate with the General Manager on business operations and lead the facility during the General Manager’s absence.
Drive sales and operational goals while monitoring and reporting KPIs.
Manage revenue streams and retail products, and lead membership initiatives and special events.
Oversee equipment maintenance and inventory.
Manage facility maintenance, including the pool, spa, and amenities.
Address behavioral incidents.
Handle staffing, recruitment, training, retention strategies, and team training programs.
Communicate and uphold company policies, including CPR certification and uniform requirements, while fostering a positive team culture.
Oversee employee benefits administration.
Execute daily, weekly, and monthly club audits.
Manage team cleaning schedules at 11 AM, 2 PM, 4 PM, and 6 PM and ensure they are completed.
Manage inventory and purchasing procedures.
Handle staffing schedules, time-off requests, and payroll administration.
Oversee software systems including ABC, MXM, and CORE.
Coordinate marketing requests.
Manage the incident reporting system and emergency procedures.
Submit the monthly operations management recap on time.
Maintain knowledge of membership agreements and policies, including corporate and insurance-based memberships such as Silver Sneakers, RenewActive, and PHPs.
Oversee membership payment processing.
Ensure proper use of the tour program.
Perform additional responsibilities as needed.