Assistant General Manager

Wawa • Dover, PA

19d

About The Position

The Assistant General Manager is a hands-on leader who supports daily store operations, team development, and business results. The role oversees store performance and profitability and helps lead the hiring, training, and development of Customer Service Associates. The Assistant General Manager works to deliver a smooth, friendly customer experience, maintain operational standards, and identify opportunities to improve results.

Requirements

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

• Proven leadership experience, ideally in food service or retail environments.

Responsibilities

• Gather customer feedback, resolve problems, and help ensure customers have a positive Wawa experience.
• Deliver quality, engaging training to Customer Service Associates on safety, quality, and operational standards.
• Support hiring, onboarding, coaching, recognition, and motivation of team members.
• Coordinate schedules and daily tasks to support efficient operations.
• Review store performance reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and collaborate with peers to develop action plans that drive results.

Benefits

• Medical, dental, vision, and mental health benefits.
• Employee Stock Ownership Plan (ESOP).
• 401(k) with matching.
• Education Assistance Program.
• Store discounts.
• Paid time off.
• Paid parental leave.
• Additional benefit and wellness programs.
• Monthly bonus incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED