Assistant General Manager

Macerich • Boulder, CO

13d • Onsite

About The Position

The Assistant General Manager (AGM) is a developmental role supporting the General Manager while building the skills, experience, and strategic perspective needed to become a future General Manager. The AGM assists with day-to-day property operations, initiatives, team leadership, and collaboration across departments, and takes on greater responsibility as proficiency grows. The role also supports corporate initiatives, community and retailer partnerships, and an exceptional experience for tenants, guests, and stakeholders.

This position is part of a Manager-in-Training program intended to promote candidates to a General Manager role within 1–2 years, provided they remain employed, meet program expectations, and a suitable position is available. Promotion may require relocation anywhere in the United States. Location assignments are determined by company needs; preferences may be expressed, but no particular location is guaranteed. The successful candidate must perform the position’s essential functions satisfactorily. Reasonable accommodations will be made when requested, absent undue hardship.

The employee must be able to return to the property within 30 minutes in the event of unforeseen circumstances or emergencies. The employer may change or assign other duties to the position. Macerich prioritizes in-person work at its offices and offers Remote Fridays for corporate offices and Forever Fridays for retail properties. Compensation is based on factors including experience, qualifications, and role requirements; salary offers are discussed during the interview process.

Requirements

• 2–4+ years of experience in shopping center management, hospitality, retail operations, or related fields.
• Demonstrated potential for leadership.
• Foundational financial skills and an interest in developing budgeting, forecasting, and analytical capabilities.
• Strong interpersonal and communication skills, with the ability to build relationships with tenants, teams, and partners.
• Curiosity, adaptability, and a desire for continuous learning and career advancement.
• Ability to thrive in a fast-paced, dynamic environment with competing priorities.
• Ability to perform the essential functions of the position satisfactorily.
• Ability to return to the property within 30 minutes in the event of unforeseen circumstances or emergencies.
• Willingness and ability to relocate anywhere in the United States may be needed for a General Manager promotion; location assignments depend on company needs.

Nice To Haves

• Bachelor’s degree in Business, Real Estate, or a related field.

Responsibilities

• Support the General Manager in understanding the property’s asset market, competition, and stakeholder dynamics.
• Assist in executing the property’s Five-Year Business Plan and learn to identify long-term opportunities and understand strategic decision-making.
• Support the General Manager in setting expectations, communicating goals, monitoring performance, and cultivating a positive workplace culture.
• Participate in developing and managing annual and multi-year operating and capital budgets, and assist with financial analysis.
• Support operational efficiencies, guest-experience initiatives, and strategies that maximize resources and maintain a customer-focused shopping environment.
• Collaborate across departments to align property priorities with corporate stakeholders and company KPIs.
• Assist in managing operations, service partners, vendor relationships, and capital projects, with attention to return on investment, efficiency, and sustainability.
• Follow and help maintain compliance with safety, environmental, and accessibility regulations.
• Participate in building and maintaining relationships with civic and regulatory partners.
• Help align property-level strategies with portfolio and Five-Year Business Plan objectives.
• Track and communicate capital needs, leasing updates, and redevelopment priorities.
• Gather and share market and tenant insights that inform broader asset strategies.
• Identify local revenue opportunities, including sponsorships, non-traditional uses, and short-term leasing.
• Support lease administration, including rent collection, adherence to lease terms, and communication with tenants to resolve operational matters.
• Provide operational insights to Leasing and Specialty Leasing teams as directed by the General Manager.
• Support strategic oversight of marketing initiatives to align with Foundational and Strategic Marketing priorities.
• Support the Marketing Manager’s execution of programs that improve tenant relations, community engagement, and traffic and sales performance.
• Help integrate marketing with leasing, operations, and tenant objectives.
• Learn to evaluate marketing performance using campaign impact, tenant participation, and alignment with Five-Year Business Plan goals.
• Be able to return to the property within 30 minutes due to unforeseen circumstances or emergencies.
• Perform other duties as assigned.

Benefits

• Affordable employee contribution levels for benefits.
• Paid time off, including vacation time, 12 paid holidays, and 80 hours of sick time annually.
• 401(k) match with immediate vesting.
• Ability to purchase company stock at a 15% discount.
• 24 paid volunteer hours and an employer charitable match.
• Employee Assistance Program.
• Career-development resources.
• Comprehensive wellness program, including ClassPass memberships.
• Remote Fridays for corporate offices and Forever Fridays for retail properties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed