Assistant General Manager

Bass Pro Shops•East Grand Forks, MN

15d•$57,950 - $79,800

About The Position

The Assistant General Manager (AGM) assists the General Manager with store merchandising and operations to ensure appropriate merchandise assortment and presentation, inventory control, customer service, financial efficiency, leadership development, and associate morale. The AGM opens and closes the store and assumes responsibility for the entire store when the General Manager is absent. The role directly supervises the Receiving, Customer Service, Maintenance, and Sales Departments through the Group Sales Managers. The AGM supports customer service, staffing, hiring, training, performance management, scheduling, coaching, and a productive team-oriented environment. The AGM also works with Base Camp Support Staff, implements company advertising and operating initiatives, maintains merchandising planograms, and helps meet financial and operational goals. The AGM monitors financial reports, inventory, cash management, payroll, operating expenses, safety, and store conditions. The role analyzes customer and business data to improve service and operating metrics, partners with Human Resources on supervisory responsibilities, and supports customers with product recommendations and available programs. Other duties may be assigned.

Requirements

Minimum of 5 years of big-box, high-volume management experience, with responsibility for one or more Sales Departments and experience in Receiving or Front End.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports.
Ability to write reports and business correspondence and present information effectively to managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills.
Ability to establish and maintain effective working relationships with coworkers, associates, customers, and Base Camp support staff.
Demonstrated understanding and use of servant leadership and team-based management.

Responsibilities

Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
Open and close the store and assume responsibility for the entire store when the General Manager is absent.
Directly supervise the Receiving, Customer Service, Maintenance, and Sales Departments through the Group Sales Managers.
Help staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; and coach and motivate associates.
Work with Base Camp Support Staff to maintain proper merchandise assortment and inventory levels.
Communicate and implement company advertising and marketing initiatives, including tabs, flyers, signing, pricing, features, imagery, and visual presentation.
Maintain merchandising planograms.
Meet or exceed company financial plans.
Protect company assets and financial efficiency by auditing reports, general ledger, electronic journals, physical inventory, and procedures; monitor cash management; and control store operating and loss accounts.
Execute and communicate store operating procedures.
Develop and execute sales and payroll plans as directed by the company; assist with payroll and operating expense oversight and control.
Provide financial results and performance information to the General Manager through reports.
Maintain a clean, organized, safe environment, building, and equipment, and control store safety.
Analyze customer and business analytics to achieve customer service and operating metric goals.
Carry out supervisory responsibilities and partner with Human Resources on interviewing, hiring, training, work planning and direction, performance evaluation, rewards and discipline, and resolution of associate and customer concerns.
Provide a positive customer experience by identifying and evaluating customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.