Assistant General Manager

ADESA•Flint, MI

18d

About The Position

The Assistant General Manager leads a high-performing vehicle operations team and supports the customer experience at an ADESA auction site. The role requires a strong understanding of operational, sales, and financial processes, and a focus on effective communication and relationship-building. The Assistant General Manager develops a customer-service-driven and operationally efficient team, shapes strategy to meet customer needs, and helps achieve operational objectives and business growth. This is a high-expectation, high-accountability leadership role with opportunities for career growth. Relocation is required within 6–18 months of starting the position.

Requirements

High school diploma or GED.
At least 5 years of people management experience.
At least 7 years of customer service experience.
At least 18 years of age and a valid driver's license.
Ability to read, write, speak, and understand English.
Ability to work effectively in a fast-paced, high-pressure environment where speed and quality are important.
Self-motivation to drive efficiency, teamwork, and customer experience.
Professional conduct, strong communication and presentation skills, and ability to coach and encourage teams.
Ability to navigate conflict through positive resolution.
Sales and customer focus with an organized, systematic approach to work.
Ability to follow through with internal partners and external customers.
Forward-thinking approach, comfort with change, and ability to act as a change champion.
Attention to detail and consistency in executing job duties.
Ability to meet the role’s light-to-medium physical work requirements and environmental working conditions.
Successful completion of a background check; the role is not eligible for visa sponsorship.

Nice To Haves

College education.
Automotive or auction experience.
CRM experience.

Responsibilities

Set a positive, customer-focused team culture and encourage strong morale and collaboration.
Recruit, hire, and develop team members using performance-management tools.
Address employee relations issues, communicate concerns to the General Manager, and take consistent disciplinary action when appropriate under company policy.
Follow through on directives, bulletins, schedules, and accounting from the General Manager, designated managers, and corporate sources.
Communicate effectively across the team and facilitate cross-functional communication between departments.
Lead dealer consignment and commercial account teams in line with corporate guidelines to achieve profitable sales volume.
Support end-to-end customer solutions and advise the sales team on products, services, and technology.
Ensure marketing tools are used for selected customer accounts as instructed.
Monitor local competition and recommend strategies to the General Manager and marketing department.
Attend accounting-period profit and loss reviews with the Controller and General Manager; manage sales records, controllable expenses, and profitability-related costs.
Monitor customer accounts and work with other managers to ensure compliance with sale plans, corporate requirements, and directives; support corrective action and collections when needed.
Build positive, trusted relationships with customers and employees and serve as the at-auction point person for customer needs.
Ensure fast, friendly customer service; resolve complaints courteously and report serious complaints or incidents to the General Manager or designated manager.
Translate operational and process initiatives into actionable tasks and support administration of vehicle movement through auction processes.
Inspect auction operations work to ensure it meets customer requests.
Monitor facility conditions, vehicles, property, and equipment for cleanliness, maintenance, and safety.
Partner with corporate teams to implement company initiatives and ensure compliance with policies, procedures, and applicable laws.
Monitor compliance with customer, contractor, and supplier agreements.