Assistant General Manager

Krystal Restaurants•Mcdonough, GA

14d

About The Position

Krystal Assistant General Managers balance leadership with providing excellent guest service and overseeing restaurant operations. They create positive energy for restaurant teams and deliver fresh, friendly, and fast service. The role includes developing team members, creating great guest experiences, supporting the brand, planning and monitoring business operations, and helping maintain a safe, sanitary, and appealing restaurant.

Requirements

Excellent people leadership and guest service skills.
Ability to work in a fast-paced environment.
Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
Ability to resolve issues in compliance with Krystal standards.
Availability to work all shifts, weekends, and holidays.
High school diploma or equivalent.
Minimum of 1–2 years of management experience.
Ability to lift and carry items weighing up to 50 pounds; ability to kneel and follow proper lifting procedures; and ability to handle product preparation and lift for preparation, stocking, and inventory.

Responsibilities

Develop and support team members by fostering an inclusive environment, communicating effectively, coaching and motivating Shift Leaders and crew members, recruiting talent, and recognizing performance.
Create a positive team environment and demonstrate Krystal’s PRIDE values: Promote teamwork, Respect everyone, Impress customers, Deliver Results, and Exemplify Integrity.
Create memorable guest experiences by modeling and coaching fresh, friendly, and fast service, responding to guest feedback, and observing operations from the guest perspective.
Support the Restaurant General Manager’s community efforts, local marketing and events, company promotions, product launches, product samplings, and local promotions.
Execute Krystal’s 9 operating systems and help develop sales forecasts and schedules to meet quality, service, and cleanliness standards.
Monitor prior-day business results, schedules, cash-shortage concerns, and HACCP logs.
Review inventory efficiencies, prepare product orders, evaluate food costs, control food and equipment inventory, conduct inventory counts, and maintain inventory records.
Implement and follow up on operations and financial action plans; analyze sales and labor results during and after each shift.
Maintain brand standards for product procedures, cleanliness, and service expectations.
Assist with compliance with health, safety, cleanliness, security, and fire policies, standards, and regulations.
Help identify problems and conduct high-level troubleshooting for restaurant equipment.