Hyatt Place Tampa Busch Gardens - Assistant General Manager OEM

Aimbridge Hospitality•Tampa, FL

16h•Onsite

About The Position

The Assistant General Manager oversees hotel operations and multiple departments, supports hotel profitability, and partners with the General Manager to keep operations running smoothly. When the General Manager is away, this role oversees departments, revenue, costs, and team performance. The position emphasizes problem-solving, clear communication, service quality, professional standards, and supporting employee development. It is an overtime-eligible manager position, and overtime applies and is calculated accordingly. The role participates in recruiting, hiring, and training Guest Services staff and supports development and ongoing training for team members at all levels. It requires supervisory experience, the ability to remain calm and objective under pressure, and the ability to work with financial information and data. The employee must hold or obtain Food Handlers, Alcohol Awareness, CPR, and First Aid certifications. The position is at the Hyatt Place Tampa/Busch Gardens hotel in Tampa, Florida. The hotel offers modern accommodations and amenities including free Wi-Fi, an outdoor pool, a fitness center, on-site dining, and complimentary local shuttle service within a three-mile radius.

Requirements

At least five years of progressive hotel experience in Rooms or Food & Beverage; alternatively, a four-year degree with 2–3 years of related experience, or a two-year degree with 3–4 years of related experience.
Supervisory experience.
Ability to remain calm and objective under pressure.
Must hold or obtain Food Handlers, Alcohol Awareness, CPR, and First Aid certifications.
Ability to work with financial information and data and perform mathematical tasks.
Familiarity with Windows operating systems.

Responsibilities

Supervise multiple departments and manage teams in partnership with the General Manager.
Support hotel profitability by overseeing revenue and managing costs.
Oversee hotel operations when the General Manager is away.
Identify problems proactively and resolve them to keep hotel operations efficient.
Recruit, hire, and train Guest Services staff.
Support employee development and ongoing training for managers and hourly employees.
Communicate clearly with colleagues and guests, listen actively, and address concerns.
Use financial information, data, and math to support hotel operations.
Use Windows operating systems for management and reporting.
Promote professional appearance and grooming in accordance with company guidelines.
Provide friendly, service-focused interactions with guests and team members.