Assistant General Manager

Riser Fitness, LLC•Portland, OR

16d•$19 - $24

About The Position

The Assistant General Manager supports operational excellence at a Club Pilates studio operated by Riser Fitness. This full-time role reports to the General Manager and occasionally to the District Manager. It focuses on lead generation, sales and membership growth, studio operations, customer service, staff support, inventory, marketing, and maintaining a clean, organized studio. The role is eligible for commission, with an hourly wage of $19–$20 and stated average total earnings, including potential commission, of $20–$24 per hour.

Requirements

Confidently generate personal sales and train Sales Associates in transactions.
Ability to help drive revenue from memberships, retail sales, private training bookings, and teacher training enrollments.
Fluent in English, with excellent communication and interpersonal skills in person, by telephone, and via email.
Ability to excel in a fast-changing, diverse environment.
Ability to identify areas for improvement and make changes using good judgment.
Affinity for and passion for fitness.
Solid writing and grammar skills.
Highly organized, proficient in data management, and able to prioritize and meet deadlines.
Professional, punctual, reliable, and neat.
Strong attention to detail and accuracy.
Trustworthy and able to handle confidential information.
Ability to work harmoniously with coworkers, clients, and the public.
Proficiency with computers and studio software.

Responsibilities

Execute lead generation through grassroots marketing and networking.
Implement the sales process to schedule prospects into introductory classes.
Drive membership and retail sales through customer service.
Address staffing and scheduling issues with instructors and other personnel.
Ensure studio retail products are stocked and inventory counts are accurate.
Train and support Sales Associates.
Make independent decisions related to high-level customer service.
Collect outstanding dues.
Maintain the cleanliness and organization of the Pilates studio.
Enforce Club Pilates policies and procedures and lead by example.
Keep forms, administrative supplies, and studio literature stocked and visible.
Schedule and participate in networking and community events and studio promotions.
Assist with marketing campaigns to generate studio leads.
Follow all company policies, including the policy of at-will employment.
Perform other duties as assigned.

Benefits

Employer-paid life, AD&D, short-term disability, and long-term disability coverage.
401(k) retirement plan with employer matching.
Paid sick time.
Monthly communication allowance.
Employee Assistance Program with free, confidential counseling and wellness resources for the employee and household.
For full-time employees: medical, dental, and vision insurance beginning the first of the month after hire, with plan options including $0 deductibles and Anthem and Kaiser options.
For full-time employees: paid time off, including vacation and sick time.
For full-time employees: paid holidays and holiday premium pay.
Nava Benefits App with plan information and access to live advocates 24/7.
Commission on sales.