Assistant General Manager

THE CAR PARK • Greenville, NC

15d • $65,000 - $80,000 • Onsite

About The Position

The Assistant General Manager supports the General Manager and oversees day-to-day parking operations. The role helps ensure that parking locations operate professionally and responsively, meet contractual obligations, and provide strong customer and client service. Responsibilities include staffing and scheduling, team member support, operational oversight, safety and security procedures, and maintaining operational systems. The position also requires setting a positive professional example and may involve handling parking equipment and safeguarding cash during select events.

Requirements

• High school diploma or GED.
• At least 5 years of management or supervisory experience in customer service.
• Knowledge of financial reporting and budget responsibility.
• Strong Microsoft Office skills.
• Ability to lead teams of professional and front-line employees.
• Excellent organizational, problem-solving, and time-management skills.
• Exceptional verbal and written communication skills.
• Ability to remain driven to provide the best possible support and customer service.
• Ability to manage time and prioritize tasks.

Responsibilities

• Support the General Manager and oversee day-to-day operations.
• Schedule team members and ensure appropriate staffing.
• Respond to customer and client inquiries.
• Ensure parking location operations are professional, responsive, and compliant with contractual obligations.
• Promote client relationships through outstanding communication.
• Oversee daily parking garage activities to optimize scheduling and real-time utilization of team members.
• Assist with onboarding, offboarding, and performance management of team members.
• Ensure operational guidelines, security, cash control, and customer service procedures are implemented and followed.
• Recommend and implement plans or programs to improve safety and other aspects of operations.
• Assist in training team members in customer service, safety, and inclusion.
• Prepare and conduct operational audits.
• Ensure systems are operational 24 hours a day, seven days a week.
• Set and maintain a positive and professional example for the workforce.
• Drop, move, and pick up parking equipment such as cones, barricades, and signs, as required.
• Handle and safeguard cash before, during, and after select events, as required.
• Perform other duties as assigned.

Benefits

• 18 days of paid time off (PTO).
• Paid parental leave.
• Volunteer time off (VTO).
• Paid holidays.
• Bereavement benefits.
• Medical, dental, and vision coverage.
• Flexible spending and health spending accounts.
• Short-term disability benefits.
• Critical illness and accident benefits.
• Life insurance.
• Tuition reimbursement.
• 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager