Assistant General Manager
Team Car Care Dba Jiffy Lube•Cicero, IL
•$18 - $20•Onsite
About The Position
The Assistant General Manager (AGM) works with the General Manager to support the service center’s management team, drive sales and revenue growth, and deliver excellent guest experiences. The role includes leading and developing teammates, maintaining quality and safety standards, supporting financial and operational performance, and ensuring the service center is clean and presentable. The AGM may perform opening and closing duties when the General Manager is absent and handles guest questions in person, electronically, or by telephone.
Requirements
- One to three years of retail management experience.
- Exceptional oral and written communication skills.
- Proven leadership ability, including inspiring and motivating diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- A Guest First mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to work in frequent hot and cold temperatures, loud noises, and exhaust fumes.
- Ability to lift and move work-related items weighing up to 50 pounds.
- Must be at least 18 years of age.
Responsibilities
- Work with the General Manager to grow revenue, guest count, and performance on measures such as core sales mix, MultiCare, and Core Plus.
- Coach the team to provide excellent customer service and create exceptional guest experiences.
- Set a positive leadership example and build team engagement and efficiency.
- Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Carry out duties and projects including inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Keep the service center clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors.
- Perform opening and closing duties when the General Manager is absent.
- Help the General Manager build and maintain an engaged workforce aligned with customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and reinforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot platform with discounts on products and services, including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
