Assistant General Manager
About The Position
The Assistant General Manager (AGM) supports the General Manager and works with onsite employees to manage daily property operations. The role schedules employees, coordinates package delivery logistics, oversees the concierge desk and team, and ensures homeowner concerns and communications are monitored and answered promptly. The AGM helps keep the building, back-of-house areas, storage and utility rooms, and amenity areas clean, organized, safe, and properly supplied. The AGM may attend board meetings, contribute to board materials, take meeting minutes when needed, and assist with board and homeowner activities.
Requirements
- Prior supervisory experience.
- Professional verbal and written communication skills.
- Confidentiality and discretion in performing duties.
- Entry-level knowledge of accounting, financial statements, and managerial reports.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Detail orientation and a sense of urgency.
- Ability to attend evening HOA board meetings.
Nice To Haves
- Bachelor’s degree preferred.
- One to three years of department-level management experience at the property level.
- A track record of increasing employee engagement and satisfaction through a hands-on, collaborative leadership style.
Responsibilities
- Manage the functionality of property emergency and fire-safety systems and procedures; keep emergency phone-tree contact information current; ensure employees are trained in emergency response; and monitor required building inspections.
- Support property operations and foster a positive workplace with clear communication and employee development.
- Coordinate new-employee orientation and onboarding, and coach, counsel, or discipline employees in coordination with the General Manager and Human Resources as appropriate.
- Review hourly employee shift checklists daily and report trends to the General Manager.
- Attend board meetings as requested, take minutes when needed, and provide updates on assigned projects.
- Assist with annual meetings and board elections, including notices, candidate materials, proxy ballots, meeting preparation, quorum efforts, ballot counts, and meeting coordination.
- Support follow-up committee work and other assignments from the General Manager.
- Code vendor and service-provider invoices, verify employee timecards, oversee timely and accurate payroll processing, assist with monthly financial report reviews, and help prepare the annual operating budget and track capital project expenditures.
- Monitor open work orders through completion, BuildingLink communications, contractors and service providers onsite, the annual Reserve Study process, and daily inspections of amenities, grounds, and back-of-house areas.
- Maintain cleanliness throughout the property and ensure onsite employees meet uniform, name-tag, hygiene, and grooming expectations.
- Provide employees with training and resources, document departmental performance accountability, and assist with project and service-agreement bid solicitations.
- Help generate weekly board updates and monthly homeowner communications.
- Support the concierge team in resolving homeowner concerns, requests, and problems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
