Assistant General Manager (FH)

The Edge Fitness Clubs • Farmington Hills, MI

4d

About The Position

The Assistant General Manager oversees the front desk department, including front desk personnel and maintenance, and communicates with department heads about departmental performance. The role recruits, interviews, and selects front desk employees; approves staffing changes; schedules staff within payroll budgets; and coaches and develops team members’ sales and customer-service skills. It also helps drive the club’s financial performance, resolves member concerns, ensures employees follow policies and maintain appropriate grooming and uniform standards, and connects members with the club’s services. The Assistant General Manager conducts daily facility walkthroughs to ensure the building, locker rooms, shake bar, offices, equipment, and overall environment meet Edge standards. The role meets with the management team daily and participates in weekly staff meetings to discuss goals, team development, education, and key performance indicators. This position supervises Fitness Consultants and serves as the manager on duty when the General Manager is not in the building.

Requirements

• Energy and enthusiasm.
• Passion for fitness.
• Ability to thrive in a customer-focused environment.
• At least 2 years of leadership and people-management experience with large cross-functional teams, including demonstrated success leading, coaching, and motivating teams to achieve goals and objectives in a consumer-facing, service-oriented environment.

Responsibilities

• Oversee the front desk department, including front desk personnel and maintenance, and communicate with department heads about departmental performance.
• Recruit, interview, and select new front desk employees.
• Approve staffing changes, including front desk hires, promotions, and terminations.
• Schedule front desk employees to meet staffing needs and goals while staying within payroll budgets.
• Create a positive workplace that supports continuous improvement.
• Coach, train, and develop front desk staff in sales and customer-service skills.
• Connect members with their areas of interest and help them make use of the club’s services.
• Proactively manage and resolve member concerns and complaints.
• Assist management in driving the club’s monthly and yearly financial performance.
• Monitor Fitness Consultants’ interactions with members and ensure compliance with policies, procedures, grooming, and uniform standards.
• Conduct daily club walkthroughs to ensure facilities and building assets are maintained, clean, organized, and aligned with Edge standards.
• Meet daily with the management team to strategize on achieving club goals.
• Participate in weekly staff meetings focused on team building, education, and communicating team KPIs.
• Supervise Fitness Consultants and act as manager on duty when the General Manager is not in the building.

Benefits

• Free gym membership.
• Tiered health benefits, including medical, dental, and vision coverage.
• PTO and paid holidays.
• 401(k) plan.
• Discounts on personal training, apparel, shake bar, and Edge Kids.
• Team-building and leadership and development training, with opportunities to advance.
• Reimbursement for training certifications.
• Company-paid life insurance ($25,000), long-term disability coverage, and an Employee Assistance Program.
• Fun work environment and culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed