Assistant General Manager (FH)

The Edge Fitness Clubs•Farmington Hills, MI

About The Position

The Assistant General Manager supports the management and daily operations of an Edge Fitness club. The role oversees the front desk department, including front desk personnel and maintenance, and works with department heads to monitor performance. Responsibilities include staffing and developing the front desk team, supporting club financial performance, addressing member concerns, maintaining facility standards, and coordinating with the management team to help the club achieve its goals. The position supervises Fitness Consultants and serves as the manager on duty when the General Manager is not in the building.

Requirements

Energy and enthusiasm.
A passion for fitness.
Ability to thrive in a customer-focused environment.
At least 2 years of leadership and people management experience with large, cross-functional teams.
Proven success leading, coaching, and motivating teams to achieve goals and objectives in a consumer-facing, service-oriented environment.

Responsibilities

Provide managerial oversight for the front desk department, including front desk personnel and maintenance, and communicate regularly with department heads about department performance.
Recruit, interview, and make hiring decisions for new front desk employees.
Authorize and approve staffing changes, including hires, promotions, and terminations.
Schedule front desk employees to ensure appropriate staffing while staying within payroll budgets and supporting club goals.
Create a positive, healthy workplace that encourages continuous improvement.
Coach, train, and develop front desk staff in sales and customer service through practice and training.
Connect members with areas of interest and help them make use of services offered by The Edge.
Proactively manage and resolve member concerns and complaints.
Assist management in driving the club's monthly and yearly financial performance.
Monitor Fitness Consultants' interactions with members and adherence to policies, procedures, grooming, and uniform standards.
Conduct daily club walk-throughs to ensure assets are maintained safely and promptly, spaces are clean and organized, locker rooms and sauna conditions are in order, the shake bar is clean, and temperature, TV, and music settings meet standards.
Meet daily with the management team to strategize on achieving club goals.
Participate in weekly staff meetings focused on team building, education, and communicating team KPIs.
Supervise Fitness Consultants and serve as manager on duty when the General Manager is not in the building.

Benefits

Free gym membership.
Tiered medical, dental, and vision benefits for employees and their families.
PTO and paid holidays.
401(k) enrollment.
Discounts on personal training, apparel, the shake bar, and Edge Kids.
Team-building, leadership, and development training, with opportunities to advance.
Reimbursement for training certifications.
Company-paid life insurance ($25,000).
Long-term disability coverage.
Employee Assistance Program (EAP).
Fun work environment.