Assistant General Manager

Wonder•Emerson, NJ

22d•$80,000 - $96,000

About The Position

As an Assistant General Manager at Wonder, you are accountable for running the four walls of your location. You lead end-to-end execution across kitchen, service, fulfillment, and customer experience, ensuring the location operates at peak performance in every shift. This is an ownership role focused on daily results and consistent outcomes in quality, speed, team culture, and customer satisfaction. You will master internal operations to keep the location running smoothly, consistently, and profitably, collaborating cross-functionally where needed.

Requirements

At least 2 years of experience managing shift operations in food service, retail, hospitality, or a similar setting.
Must be at least 18 years of age and legally authorized to work in the United States.
Must be able to lift up to 50 pounds and stand for extended periods.
Must have open availability, including nights, weekends, and holidays.
Food Manager Certificate as required by State, County, or Local Health Departments.

Responsibilities

Own daily execution across kitchen, fulfillment, service, and customer experience.
Optimize labor deployment and lead shift readiness to meet volume and throughput targets.
Use operational and customer data and feedback to identify issues, make real-time decisions, and drive continuous improvement.
Identify and resolve operational bottlenecks to maintain flow and consistency.
Ensure compliance with food safety, labor, health standards, and federal and state labor laws.
Hold teams accountable for maintaining tools, equipment, and facilities to Wonder brand standards, and promptly escalate unresolved issues.
Lead, coach, and develop hourly team members, emphasizing accountability, service excellence, and safety.
Set clear expectations and provide real-time feedback and hands-on coaching.
Manage team performance by observing service, tracking KPIs, and escalating issues as needed.
Partner with the Senior Operations Leader on hiring, training, and team member development.
Ensure consistent execution of brand standards across brands and stations.
Maintain operational readiness through shift checklists, opening and closing procedures, and handoff execution.
Execute new menu rollouts and updates accurately and clearly with the team.
Execute daily labor plans and food cost targets.
Manage inventory levels, waste reduction practices, and labeling standards.
Analyze shift-level data and recommend process changes to improve outcomes.
Coach and develop team members to support talent promotion as the business expands.
Train and certify team trainers to support new store openings and consistent onboarding.
Mentor and coach managers-in-training for potential transfers or leadership roles at other locations.
Model company values and reinforce performance standards that promote personal and professional growth.
Partner with the Senior Operations Leader on workload initiatives, projects, staffing, scheduling, and team development.
Lead execution of pilot programs, provide actionable feedback, and help shape best practices for company-wide rollout.