Assistant General Manager - Uptown Plaza

Salt & Straw • Phoenix, AZ

1d

About The Position

The Assistant General Manager supports the overall success of a Salt & Straw shop by leading people, executing operations, and delivering a strong guest experience in a fast-paced retail and food service environment. Working closely with the General Manager, this role supports daily operations, develops teams, promotes operational excellence, and helps create an engaging, inclusive shop culture and neighborhood destination.

Requirements

• High school diploma or GED.
• At least 2 years of food service, fast-casual dining, or hospitality experience.
• At least 18 months of progressive leadership experience.
• Experience leading teams of 10 or more Team Members in a high-volume environment.
• Ability to coach, develop, and support people with clarity and care.
• At least 18 years of age.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Interest in growing into greater leadership responsibility.

Responsibilities

• Partner with the General Manager to achieve operational, cultural, and financial goals.
• Lead shifts to ensure smooth operations and exceptional guest experiences.
• Plan and execute daily shift schedules, task assignments, and team safety.
• Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers.
• Support recruiting, hiring, onboarding, training, and retention of a high-performing team.
• Manage cash transactions and inventory, and ensure product quality and food safety.
• Assist with payroll, supplies, shop communications, and daily documentation.
• Monitor labor and sales performance and support monthly profit-and-loss insights.
• Partner on maintenance needs and vendor communications.
• Deliver memorable hospitality, share flavor stories, and resolve guest concerns.
• Step into team roles as needed and participate in community events.

Benefits

• Performance bonus plan tied to individual impact and shop success.
• Optional earned-wage access.
• 401(k) match: 50% company match up to 1% of salary after three months.
• Medical, dental, and vision insurance options starting the first month.
• Paid time off, starting at two weeks and increasing over time.
• 12 paid holidays per year.
• Paid sick time.
• Two consecutive days off.
• 24/7/365 mental health support for employees and their families.
• Educational support of up to $1,800 per year.
• 30% team discount.
• Early access to flavors before public release.
• Pet insurance.
• Flexible Spending Accounts.
• Accident and Critical Illness Insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED