Assistant General Manager

Krystal Restaurants•Valley, AL

14d

About The Position

The Assistant General Manager supports restaurant leadership and operations while balancing team development, guest service, brand execution, business planning, and facility maintenance. The role helps create an energetic and welcoming restaurant environment, delivers fresh, friendly, and fast service, and supports the Restaurant General Manager in achieving operational and financial goals.

Requirements

High school diploma or equivalent.
At least 1–2 years of management experience.
Excellent people leadership and guest service skills.
Ability to work in a fast-paced environment.
Ability to communicate effectively with guests, team members, and Above Restaurant Leaders.
Ability to resolve issues in compliance with Krystal standards.
Availability to work all shifts, weekends, and holidays.
Ability to lift and carry items weighing up to 50 pounds, kneel, follow proper lifting procedures, and perform repeated lifting and product preparation tasks.

Responsibilities

Develop and coach team members, including Shift Leaders and crew members, and support recruiting, motivation, recognition, and team communication.
Create a positive restaurant environment and set the team up to succeed through effective communication, regular huddles, and leadership by example.
Deliver memorable guest experiences by modeling and coaching WOW service, responding to guest feedback, and observing restaurant operations from the guest perspective.
Support community marketing and events, company promotions, product launches, product samplings, and local promotions.
Execute Krystal operating systems and assist with sales forecasts and schedules to meet quality, service, and cleanliness standards.
Monitor business performance, including prior-day numbers, schedules, cash shortages, and HACCP logs.
Review inventory, food costs, and product orders; control food and equipment inventory; conduct inventory counts; and maintain inventory records.
Implement and follow up on operational and financial action plans, analyze sales and labor results, and maintain brand operating standards.
Assist with compliance with health, safety, cleanliness, security, and fire policies and regulations.
Identify problems and perform high-level troubleshooting for restaurant equipment.