Commercial Accounts Manager

Carvana•Tampa, FL

6d•Onsite

About The Position

ADESA, a Carvana owned company, is the nation’s second-largest physical wholesale vehicle auction with over 50 locations across the US. Our auction sites offer a variety of vehicle services including logistics management, repair & reconditioning, and auction remarketing. Many sites also serve as Carvana distribution hubs and reconditioning facilities. ADESA fosters a "we" versus "I" culture, emphasizing collaboration and mutual support. The automotive industry is dynamic, fast-paced, and competitive. ADESA is investing in facilities, digital auction capabilities, and customer growth, seeking passionate individuals to join their journey. Life at ADESA is exciting, and the company is looking for great people to be part of its future.

Requirements

High School or GED required
5+ years of people management experience
7+ years of customer service experience
Must be 18 years of age and have a valid driver’s license
Ability to read, write, speak, and understand English.

Nice To Haves

College education preferred
Automotive/auction experience preferred
CRM experience preferred

Responsibilities

Lead from the front by setting the cultural tone and facilitating an environment of positivity, customer focus, strong morale, and team collaboration.
Recruit and hire exceptional team members, and utilize performance management tools to ensure development of their careers.
Resolve employee relations challenges, complaints, suggestions, etc. using sound human relations principles. Follow-through and communicate employee relations problems to the General Manager and evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.
Ensure proper follow-through on all directives, bulletins, schedules, and accounting from the General Manager, designated manager, or other corporate sources.
Frequently and effectively communicate across the team and ensure the flow of cross functional communication between departments.
Lead the dealer consignment and commercial account teams in accordance with corporate guidelines to ensure achievement of maximum sales volume in the most profitable way possible.
Support end to end solutions for all customers and advise the sales team with demonstrated knowledge on products, services, and maximization of technology.
Ensure the use of marketing tools on selected customer accounts as instructed.
Leverage strong business acumen; monitor all local competition and recommend competitive strategies to the General Manager and marketing department.
Attend Profit and Loss Statement reviews each accounting period with the Controller and General Manager. Manage sales records, controllable expenses and cost items affecting profitability.
Monitor all customer accounts and work with other managers to ensure compliance with sale plan layouts, corporate requirements, and other directives. Advise and assist with corrective procedures or collecting outstanding receivables, if needed.
Create and maintain positive rapport and trusted relationships with customers and employees in a transparent, reliable, and positive manner and act as the at-auction point person for customer related needs.
Ensure that fast and friendly service is provided to all customers in support of growth to the customer base. Resolve any customer complaints in a friendly, courteous manner. Advise the General Manager or designated manager of all serious complaints or incidences.
Turn operational and process initiatives into actionable tasks; support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization, and communication internally.
Inspect work performed by auction operations to ensure that the work conforms to the customer’s request.
Monitor and control all facility conditions, vehicles, property and equipment for property cleanliness, maintenance, and safety.
Develop strong partnerships with the corporate teams to implement and ensure compliance with all company initiatives, policies, procedures, and applicable state and federal laws are always followed.
Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements.