Commercial Accounts Representative
About The Position
At OPENLANE, we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. We are seeking a National Commercial Account Coordinator with experience in efficiently managing, reporting and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As part of a National Account team, you will support the administration of assigned accounts across all 14 Vehicle Logistic Centers (VLC’s) in Canada. You’ll liaise with local VLC contacts to support the vehicle and personal property redemption process for repo units.
Requirements
- High school education or equivalent
- 1-3 years of related experience in account coordination
- Tech-savvy and comfortable using Google Suite
- Strong customer service and communication skills
- Excellent organizational and time management skills
- Able to work with minimal supervision, contributing to team results
Nice To Haves
- Prior experience in commercial account management is a definite asset
- Prior experience within the automotive remarketing industry
- Experience with AMS, VTrace, and other OPENLANE systems
- Ability to identify value-added repairs and services is an asset
- Bilingual in English and French would be considered a an asset.
Responsibilities
- Coordinate the sale of commercial vehicles by determining vehicle lineups, generating sales agreements, and negotiating pending bids.
- Ensure vehicles meet specifications by assessing condition reports and obtaining authorization for repairs.
- Accurately enter and manage data in our systems, including vehicle information, registrations, transportation requests, and vehicle status updates through our portal.
- Ensure customer satisfaction by communicating with clients, identifying and resolving issues in a timely manner, and responding to inquiries related to the repossession/redemption process.
- Generate inventory and sales reports from our systems.
- Process payments, file sales transactions, and transmit sales reports and EFT wire transfers.
- Work closely with other Commercial Account Reps to train as a backup for other accounts and support other administrative tasks as required.
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
