Commercial Lead – Strategic Accounts

APPLE EXPRESS COURIER•Mississauga, ON

About The Position

Apple Express provides our customers with strategic transportation and logistics services through the utilization of our people’s skills, processes and technology. We create innovative solutions, at unprecedented value and service quality for large Healthcare, IT and E-commerce businesses. We offer an exciting and inclusive work environment, competitive salary, health benefits and educational assistance programs. Are you a creative thinker who enjoys problem solving, collaborating with and inspiring people in a challenging, engaging work environment? If so, you and Apple Express could be the perfect fit. Take a moment to review this opportunity. If this position matches well with your talents and interests, we would like to speak with you about the possibilities! We are seeking a detail-oriented and highly organized Commercial Lead – Strategic Accounts to support our Client Solutions team within a fast-paced logistics environment. This role is critical to ensure strong contract governance, seamless client onboarding, accurate performance tracking, and continuous improvement across our operations. You will play a central role in coordinating commercial activities, maintaining data integrity, and driving initiatives that enhance customer satisfaction and operational excellence.

Requirements

3–5 years of experience in logistics, transportation, or commercial administration.
Strong experience with contract management, reporting, and cross-functional coordination.
Advanced Excel and data analysis, business intelligence skills.
Experience with CRM, TMS, ERP, or other operational systems.
Strong communication and organizational skills with high attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
College Diploma or University degree in Business Administration or equivalent experience.
Strong client relations knowledge, with customer facing capacity.
Good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Nice To Haves

Experience working in ISO-compliant environments.
Background in pricing, onboarding, or performance analytics within logistics or 3PL.
Experience in Supply Chain solutions or similar industry is beneficial.
Previous experience with contract management an asset.

Responsibilities

Build and maintain a centralized contract database to manage renewals, milestones, and expiry dates within our existing platforms. Work with our Development Team to create an automated approach to contract management.
Proactively track and coordinate contract reviews to ensure timely renewals, reviews and any adjustments required to scopes of work.
Work cross-functionally with our internal departments to align contracts with operational and financial objectives.
Manage and track client performance metrics, with a focus on on-time performance
Coordinate regular internal performance reviews to identify gaps and drive improvements
Maintain a repository of Monthly and Quarterly Business Reviews (MBRs/QBRs) delivered to customers to support ISO KPIs.
Manage internal tasks and workflows for the Client Solutions team to ensure timely delivery of client requirements and tasks.
Act as a central point of coordination between teams to drive accountability and internal collaborative efforts.
Lead onboarding activities for new clients to ensure a smooth and efficient go-live.
Coordinate cross-functional onboarding requirements (Operations, IT, Finance, etc.).
Leverage internal technologies to streamline and automate onboarding processes.
Work closely with the Senior Clients Relations Manager to implement contract changes and general rate increases (GRIs).
Utilize systems and tools to accurately execute pricing updates in line with contractual terms.
Facilitate and manage a regular cadence of internal performance review meetings.
Track action items and ensure follow-through to drive service excellence.
Oversee claims tracking, reporting, and resolution processes.
Use data and technology to identify trends and root causes.
Develop initiatives to reduce claims frequency and improve service quality.