Commercial Accounts Representative
About The Position
At OPENLANE, we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. We’re Looking For: We’re looking for a Commercial Accounts Representative with experience in efficiently managing, reporting, and scheduling the inventory and sale of vehicles through OPENLANE’s platforms. As the Commercial Accounts Representative, you will be a key participant in the roll-out of critical projects and strategic initiatives to support revenue growth.
Requirements
- 2 to 3 years in a Commercial Account Representative role or equivalent.
- Experience in managing client relationships on a logistical role.
- Strong business acumen and interpersonal skills.
- Strong verbal and written communication skills.
- Strong organization and analytical skills.
- Self-motivated and multi-tasking oriented.
Nice To Haves
- Automotive and Remarketing knowledge, is a plus.
- Knowledge of Google Workspace and Salesforce CRM, is a plus
Responsibilities
- Key focal point in delivering daily solutions on customer operational commitments and requirements.
- Build and maintain close customer relationships, internal and external.
- Monitor and maintain website operations and deliver solutions while keeping to service level agreements.
- Support Commercial Sales Director(s)/Program Manager(s) requests for information, including research & investigation, reports, documentation, etc.
- Assist in the operational setup of new customer requirements.
- Coordinate and follow through on resolution of bugs and issues on a daily basis, including escalations.
- Develop and maintain detailed knowledge of process documentation for assigned programs.
- Manage the movement of vehicles through a series of processes from consignment through post-sale.
- Ensure effective roll-out of new processes and/or changes to existing program rules and procedures.
- Ensure best practices are followed on a regular basis.
- Coordinate issue resolution between internal and external teams.
- Assist other Commercial Accounts Representatives in the event of vacations, personal days, and increased volumes.
- Act as a support role in the absence of the Department Manager or Program Manager.
- Perform other duties as requested by the Department Manager
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
