Assistant General Manager

Over Easy • Queen Creek, AZ

13d

About The Position

The Assistant General Manager is a key restaurant leader responsible for leading the team, supporting operations, and ensuring guests leave happier than they arrived. The role owns the guest experience, supports the team, and upholds Over Easy’s standards. The position works on the floor Wednesday through Sunday, including peak weekend shifts, focusing on staff support and guest experience. It assists service during shoulder periods while maintaining a leadership presence during peak hours and supports the General Manager across shifts.

The Assistant General Manager oversees Front of House team members, training and development, service and product standards, guest relations, workplace safety and culture, and financial and operational processes. The role leads pre-shifts, communicates expectations, completes manager logs and reports, and uses Paylocity, Restaurant365, Toast POS, and Office 365. The position is classified as exempt and is not eligible for overtime. It participates in a tip pool in accordance with company policy and applicable wage and hour laws.

Requirements

• At least 1 year of restaurant management experience with a team of 10 or more.
• Maintain valid Certified Food Protection Manager and Title 4 Manager certifications.
• Communicate clearly with teammates and leadership.
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
• Be able to stand for extended periods.
• Maintain exceptional hygiene and grooming standards.
• Be authorized to work in the United States.
• Successful completion of a background check and other pre-employment screenings is required.

Responsibilities

• Lead by example with a strong, positive presence, particularly when upper management is not in the building.
• Supervise daily operations to ensure excellence in food quality, service, cleanliness, and guest satisfaction.
• Direct and support appropriate staffing levels, floor coverage, and team performance.
• Work on the floor Wednesday through Sunday, focusing on staff support and guest experience, including peak weekend shifts.
• Assist service during shoulder periods while maintaining a leadership presence during peak hours.
• Maintain a clean, safe, and well-organized facility, including equipment and workspaces.
• Ensure guests receive attentive, friendly, and timely service.
• Oversee and work alongside all Front of House team members.
• Lead training and development for new hires and ongoing team growth.
• Support and collaborate with the General Manager during all shifts.
• Reinforce company policies, procedures, and systems consistently.
• Provide coaching and feedback, and document performance concerns as needed.
• Ensure Over Easy service standards are consistently executed.
• Oversee food presentation, accuracy, quality, and ticket times.
• Maintain strong knowledge of menu items, ingredients, and recipes.
• Ensure responsible alcohol service, including ID checks and compliance.
• Monitor Front of House and Back of House execution to maintain brand standards.
• Create a welcoming, energetic environment and address guest feedback and concerns quickly and professionally.
• Recognize and engage with regulars, VIPs, and large parties.
• Oversee reservation and POS systems to support smooth operations.
• Ensure health, sanitation, and safety standards are met and maintain a clean, safe, compliant workplace.
• Create a positive, respectful, and fun team culture, keep morale high, and foster team enjoyment.
• Protect and maintain the Over Easy brand, including music, atmosphere, and team energy.
• Assist with food and beverage cost controls.
• Support labor management, including timely cuts and accurate tracking.
• Assist with end-of-day processes and reporting.
• Use Paylocity, Restaurant365, Toast POS, and Office 365 to drive results.
• Lead daily pre-shifts and communicate expectations clearly.
• Maintain consistent and reliable attendance.
• Complete manager logs, reports, and required documentation.
• Communicate effectively with managers, team members, and ownership.
• Problem-solve and handle employee or guest issues professionally and urgently.

Benefits

• Competitive salary and bonus potential.
• Employee discounts and Friends and Family discounts.
• 80 hours of paid time off each calendar year, with potential for increased accrual based on seniority.
• Medical, dental, and vision insurance plans for employees and dependents after 60 days of employment.
• Company-provided short-term and long-term disability coverage after 60 days of employment.
• Birthday meal provided by the company.
• Closed on Thanksgiving and Christmas Day.
• Leadership development and advancement opportunities.
• No late nights; employees are home by dinner time every night.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed