Assistant General Manager- Pharr

Freddy's Frozen Custard & Steakburgers•Pharr, TX

10d

About The Position

The Assistant General Manager is responsible for the restaurant’s overall efficiency and technical operations, ensuring Freddy’s standards for quality, timeliness, and service. The role includes training and developing staff and building the team through employee motivation. The manager supports financial performance, health and safety compliance, guest satisfaction, scheduling, operational routines, cash handling, and administrative procedures.

Requirements

One to three years of restaurant management or other related experience generally required.
Excellent written and verbal communication skills, including the ability to communicate detailed information clearly to guests, colleagues, and management.
Excellent guest-service skills and the ability to interact positively and professionally to develop and maintain strong working relationships.
Strong attention to detail and organizational skills.
Must pass a background check.
Must have a non-expired driver’s license and an acceptable driving record under company policy and insurance requirements.
Must hold current foodservice certificates as required by state law.
Must have experience with Microsoft Office, Excel, Word, and the Internet.
Must be available for morning, day, and evening shifts, including weekends.
Must be available to work a minimum of 50 hours per week, or as management demands or restaurant needs dictate.

Responsibilities

Ensure that all company standard operating procedures are followed.
Teach and practice Freddy’s standards of quality, timeliness, and service.
Maintain open communication, positive attitudes, and trust-based relationships with personnel.
Make customer satisfaction a top priority and demonstrate hospitality.
Lead by example by maintaining a professional image, appearance, and language.
Conduct daily labor analysis to achieve target labor percentages.
Enforce quality-control standards and procedures and maintain standardized portion-control guidelines.
Monitor sales trends, develop forecasts, and make effective decisions to control cost of sales and labor.
Maximize productivity without compromising quality standards.
Ensure full compliance with health department regulations.
Address critical violations found during self-inspections or health department inspections and take corrective action to prevent recurrence.
Ensure inspections are conducted and ongoing issues are corrected.
Meet guests’ needs and special requests, and resolve complaints or concerns with a commitment to guest satisfaction.
Review and approve schedules and forecasts.
Coordinate opening and closing activities safely and on time.
Complete operational checklists daily.
Ensure cash-handling procedures are followed.
Complete and submit paperwork and administrative forms correctly and on time.
Resolve conflicts and address team-member performance issues constructively and according to policy.