Assistant General Manager - Oxford Suites Pismo Beach
About The Position
The Assistant General Manager supports the General Manager with the hotel’s day-to-day operations, focusing on guest satisfaction, operational efficiency, and team performance. The role provides leadership across key departments, including front office, housekeeping, food and beverage, and maintenance; helps implement business strategies; and upholds brand standards and company culture. The Assistant General Manager is expected to provide caring, genuine guest service and maintain Oxford Collection of Hotels standards at all times. The position oversees hotel operations and presentation, supports budgeting and financial reviews, monitors costs and revenue, and communicates with department leaders and the home office. It also contributes to recruiting, training, employee development, safety, scheduling, payroll compliance, guest relations, and service improvements. The Assistant General Manager fills in for the General Manager when needed and may participate in the hotel drivers program. The role requires a high school diploma or equivalent, at least three years of progressive experience in a hotel or related hospitality field, a valid driver’s license, strong computer skills, and excellent organization and time management. A two- or four-year college degree and prior General Manager experience are preferred. The work can involve long hours, nights, evenings, weekends, occasional overnight travel, standing throughout the day, lifting, and other physical activities.
Requirements
- High school diploma or equivalent.
- At least three years of progressive experience in a hotel or related hospitality field.
- Must be a United States citizen or possess a valid work permit.
- Valid driver’s license and ability to meet company driving standards.
- Strong computer skills.
- Excellent organizational and time-management skills.
- Ability to work long hours, including nights, evenings, and weekends.
- Ability to travel overnight occasionally.
- Ability to perform frequent grasping, fine manipulation, and repetitive hand and arm movements, and occasional squeezing and overhead reaching.
- Ability to work indoors and outdoors and stand throughout the day.
- Ability to frequently lift up to 20 pounds and occasionally lift up to 50 pounds with assistance.
- Ability to occasionally bend, squat, crawl, kneel, push, pull, walk on uneven surfaces, and climb stairs indoors or outdoors in varied weather conditions.
Nice To Haves
- Two- or four-year college degree.
- Prior General Manager experience.
Responsibilities
- Oversee daily hotel operations and ensure sanitation, cleanliness, and presentation standards are met.
- Evaluate and control operating costs, including expenses, labor, budgets, and forecasts.
- Communicate and investigate employee and guest safety incidents and other incidents, reporting them to leadership and Human Resources as needed.
- Complete monthly and quarterly budget and profit-and-loss reviews; help monitor financial performance and implement cost controls and revenue-management practices.
- Review invoice details, collections, reconciliations, and direct billing for accuracy and timely processing.
- Serve as a direct contact for department leadership and communicate effectively across hotel departments and with the home office.
- Assist with hotel goals, property-improvement suggestions, and capital-expenditure planning.
- Participate in weekly management meetings and monthly department meetings.
- Fill in for the General Manager during their absence.
- Assist department managers with recruiting, hiring, training, and employee development.
- Communicate and investigate employee-relations issues with the General Manager, home office, and Human Resources as needed.
- Foster teamwork, service excellence, and accountability through coaching, support, and performance evaluations.
- Oversee the Safety Program and assist with the return-to-work program.
- Review schedules and complete payroll while ensuring compliance with state and federal labor laws.
- Anticipate guest needs and enhance guest experiences through attentive service and recognition of guest occasions and loyalty.
- Handle guest complaints, requests, and concerns professionally and discreetly, using Oxford Collection guest-recovery methods.
- Monitor guest feedback and implement improvements based on reviews and suggestions.
- Review staff training and customer service.
- Complete a daily activity log with pertinent shift information for colleagues and leaders.
- Follow attendance policies and maintain regular availability for scheduled shifts.
- May participate in the hotel drivers program and perform other duties as assigned.
Benefits
- Competitive pay and performance-based incentives.
- Medical, dental, and vision coverage.
- 401(k) with profit sharing.
- Generous paid time off.
- Exclusive discounts at company properties.
- Ongoing training, leadership development, and career growth opportunities. The company also describes a supportive, inclusive, and dynamic work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
